Houston Methodist Research Institute

JM

Jakendra Morgan Local Guide

11 Dec 2025

Worst experience of my life !!! Would not recommend anyone to come to this location!

RC

Renee Curry Local Guide

8 Dec 2025

Recently had full knee replacement. Surgeon was Absolutely amazing! I would give him 10 stars if I could! However, the hospital staff is horrible. I could go on and on them not returning calls mimicking you in the hospital answering service acting like you're bothering them., Nurses don't get back to you or just push you off to the side. Anesthesiologist was horrible. Did not put anything in my IV. ( meaning for nausea ) When I asked for them to.. I was so sick when I woke up. Blood pressure cuff was too tight. Told me you won't notice when you're asleep. Make sure you check with your insurance on what you owe for your co-pay .. I was told I owed 3200 I thought it didn't make sense as my out-of-pocket was met according to Blue Cross Blue Shield. I only owe $100. Now, eight weeks later from the surgery, they still have not reimbursed the difference that I paid, I was told it would go Back to my credit card, however for some reason, they canceled the transaction. This has been an ongoing battle. It's unfortunate because the surgeon was amazing at the hospital. Staff is terrible so now I'm having to contact the CEO With a written letter! Regarding thousands of dollars of an overpayment! Thank God, I was outpatient at this place.

AS

anita snider

7 Dec 2025

I had surgery there not long ago and came out of surgery with a fat bloody lip on The top and a bloody fat lip inside my mouth on the bottom and when my husband asked what happened they said that was normal for that hospital. I believe that when they were pulling the machines over there hit me in the mouth, but everybody denied doing it. I’ve had surgeries before at the surgical center. Never had this issue before. I was always been a good experience, but not so good at me in hospital.

DB

DeShawn Boies

3 Dec 2025

This actually deserves NO stars....I am writing to file a formal complaint regarding the care my daughter-in-law received on December 1, 2025, from Dr. Johnathan M. Eisen, OD. She was evaluated for significant pain in her right ear, which was radiating down her neck. Despite clearly describing these symptoms, she was told she did not have an ear infection and was advised to take over-the-counter pain medication with no further treatment or investigation.

Her condition worsened overnight, and on December 2, 2025, I advised her to visit AFC Urgent Care for a second opinion. There, she was properly evaluated and diagnosed with an ear infection in her right ear.

This situation is extremely concerning. The initial misdiagnosis caused her unnecessary pain, delayed appropriate treatment, and raises serious questions about the quality of care provided. I expect this matter to be thoroughly reviewed, and I request confirmation that steps will be taken to prevent similar situations from occurring in the future.

RG

Rico Guzman Local Guide

26 Nov 2025

Marie and Valencia at the front desk are literally demons, they try to stir people away telling them they dont "look like an emergency" and that they will wait there forever. My wife only went to 1 x-ray. I understand is not an emergency, but how long does it take? And how different it would have been if they had just been talk to her in a different tone, instead of been so condescending.
Please do yourself a favor and find another location. HORRIBLE SERVICE.

AH

Aubrianne Hodge Local Guide

20 Nov 2025

Rude staff. Yall need to talk to yalls nurses. SO RUDE. So sad…. Idk who the nurse was on the fifth floor tonight at the station sitting to the left of the desk….. you’re rude I’m happy the second nurse came and was nice you should not work in the health care and poor representation of Methodist.

RG

Russell G Local Guide

19 Nov 2025

Awful experience with the emergency room. My mother was brought in for heart and neck pain. Had to do a ekg 3 times because they kept losing the information. They drew blood 3 times because they kept losing the vials. Doctor in Er finally....after hours.....determined it was gastro intestinal. Misdiagnosed.....malpractice

DF

DANYELLE FRANK

17 Nov 2025

My sister came in by ambulance on November 16, 2025 around 300 pm. She was discharged about 5 pm the same day. She was given 600 mg ibuprofen for a severe ankle sprang. She thought she could return to work the next day but was unable to due to pain and the medication causing drowsiness. The following morning she called the emergency room and asked for a doctor's note until Wednesday. She was told they could not send it to her electronically but agreed I, her emergency contact could physically pick up her doctor's note, which they told her would be at the desk. This was at 755 am on November 17, 2025. I arrived at 10:15 literally waited for over one hour and 15 minutes, standing up for one doctor's note. I understand they were very busy and the nurse was apologetic, but over an hour and 10 minutes is ridiculous when the secretary could have spoken to the nurse and prepared this document in less than 5 minutes. Better time management and accuracy is needed for these important but simplistic tasks. Please correct this extreme lack of consideration for patients and their families immediately.

TW

Terry Whatley Local Guide

17 Nov 2025

Been coming here for over 5 years and always been able to charge my phone but in the past 3 months for some unknown reason you can no longer do it

DD

Du Dao

17 Nov 2025

Childbirth Center's receptionists are the worst people i've ever encounter in life. If they dont like you for any reason, they'll made up some stories & call police on you. Yes, seriously ! Tbh, i'm still shocked til this day how they treat their customer. So be aware. Regret having service here welcoming my 2nd child. What an unnecessary & sad memory !