Houston Methodist Research Institute

DZ

Deb Zygmunt Local Guide

28 Sep 2025

I had serious fall Saturday outside when my foot got caught in a fence and l fell and hit my chest on a paint can. I also had a deep cut to my leg. My brother took me to Sienna Methodist despite my objects and l could not drive due to the chest wall injury which they did not treat and l was released in 10 out of 10 chest wall pain unable to sit up or walk. They had only on MD who did suture my leg but l did not feel it was irrigated properly given bing outside. I am in health care and could not believe how l was discharged being told to leave. My mother recently passed and we had adaptive equipment in the house and my brother had to bring me a walker to get in the house! Really use and they are contracted from US Acute Solutions in Ohio. Never again so l had to start over this week in obtaining care for deep chest wall contusions in my entire left chest, It will take me weeks to recover. Their follow up consists of two AI generated texts. All they care about is laundering this review!!
Yes wound infection! Went elsewhere they did not want to treat as went to Sienns Methodist and may lose my skin etc has been eight days! Nightmare Methodist not treat chest contusions sent AI follow up wound is infected!

MF

Martin Family

27 Sep 2025

Usually i have a flawless experience at Houston Methodist. In advance of my MRI, they sent me an estimate of $500. I don’t have to pay anything for MRIs, and have already had two this year. I called their financial department and got instructions to call my insurance company to verify that I have no cost, and the day of the MRI to bring a confirmation number. I did that, and they still insisted that I pay $500 but were willing to ask me to pay 40%. But it was a matter of principle. I followed their directions and they still said I owed. I left, and have asked my doctor to send me to Alliance MRI, where I have NEVER had a problem with insurance.

AZ

Ashley-Marie Zgabay

26 Sep 2025

Extremely Disappointed.

My father was admitted to Houston Methodist Sugar Land for a severe back injury that was worsening and left him nearly immobile—he could not move his legs, hands, and had limited arm function. He was already scheduled for surgery in a few weeks at Methodist West, but due to worsening symptoms, he was transported via ambulance to the Sugar Land location for immediate care.

After evaluation, the attending physician informed us that my father's scheduled surgeon only operated at Methodist West and recommended that we transfer him there as soon as possible. He specifically advised that we sign my father out Against Medical Advice (AMA) and transport him ourselves.

At this point, I asked multiple staff members if the hospital could coordinate an ambulance transfer. I was repeatedly given conflicting answers and ultimately told by the charge nurse that it was *“legally prohibited” for them to arrange a hospital-to-hospital transfer, and that I would need to transport him myself.

This resulted in a completely unsafe and frankly inhumane situation. My father—who was essentially paralyzed—had to be lifted into the backseat of my small car in some sort of sling by five to six staff members, all while still wearing his hospital gown and catheter. The entire experience was uncomfortable, unprofessional, and entirely avoidable.

When we finally arrived at Methodist West, I was told by several members of the staff that an ambulance transfer could have and should have been arranged with a simple request from Sugar Land. No legal restrictions, no denials—just a straightforward process that Sugar Land staff either did not know or chose to ignore.

This was not a simple miscommunication—it was a complete breakdown of basic patient care and coordination. I am both shocked and disheartened by the negligence shown by Houston Methodist Sugar Land. I will never return to this facility and strongly advise others to be extremely cautious when considering care here.

SP

Shreena Patel

26 Sep 2025

Methodist sugar Land's main concern is getting the patient out in 3 days to abide by insurance and not having to pay or look after your loved ones even after all blood work and tests come back abnormal. They still push your loved ones out even after talking to doctors and nurses about patient not being ready to leave but they are still going to push your loved one out with no care. The social workers are not helpful at all, we have to end up doing our own research and at a time when things are hard with your family I would rather there not be a social worker option if you're not going to do anything to help us besides make us feel worse and make us do more work when that is your job. Nurses and doctors have been pushing out my grandmother even though she needs help and her test are coming back abnormal. she's been in and out of the hospital three times in the last week because they don't want to do their jobs here. This has been a consistent problem since October 1st 2024 reaching one year now. Absolutely the worst place I have ever taken a loved one granted there are one or two good people here that try to do their jobs but that doesn't mean anything when 99% of them suck and don't want to do anything to help

JJ

Jack Jordan

26 Sep 2025

My friend dislocated his shoulder and was panicking, while the lady in the front was super nonchalant and did not care about urgency whatsoever. We ended up leaving after having to wait 30 minutes. The place was not busy either.

AM

Ashlyn Martinez

15 Sep 2025

I called the ER at 1503 on 9/15/35 to ask a question about transport and got spoken to by the nurses as if I am an idiot. The charge nurse was basically yelling at me. Very rude. Very unprofessional. They also accused me of calling prior, which I did not. I have no idea what the process is for a patient to go from one facility to another, I was simply trying to expedite a process that has already taken over 2 hours. Was expecting to be spoken to like a human, trying to navigate care for a family member. Not have to defend myself and raise my voice to keep from being yelled at by a grown woman GETTING PAID to be rude. I will be continuing my complaint other revenues, just posting here for other caretakers to be aware. There are so many other options, go somewhere you will be treated as a HUMAN.

ET

Erick Torres Local Guide

12 Sep 2025

Whatever you do, try to avoid this hospital. The staff is far from courteous. Soon I'll be updating the names of the nurses and doctors

JM

Jessica Marquina

22 Aug 2025

This is my second time coming here and I cannot believe the long weights there’s a 70 old ladies been here since last night and she still there waiting but I see a lot of people going in with a hurt foot and something not even that emergency and they’re going in first before all of us that is crazy. I have diverticulitis. This is very painful. I cannot believe that I have to come back because they did not prescribe me any painkillers or Anything for pain. They did give me antibiotics earlier. They were very nice and kind right now they’re going for desserts. I’m still here. It’s going to be 3 o’clock in the morning. I don’t know what’s going on, but I don’t think that it should be like that because I already saw a girl came way behind me And she was in pain and her stomach and they already checked her out and she was she came in not even an hour before I did and she’s already out she’s been out that’s crazy and a guy that hurt his foot. He wasn’t bleeding. He wasn’t doing nothing. He was sitting there. He wasn’t crying or anything. He wasn’t uncomfortable and right away, they took him. He already leaving right now and he’s only been here 30 minutes. That’s crazy.

BF

Bare FP Local Guide

16 Aug 2025

Disturbing… After my experience , I see why the parking lot is always empty. I went to this location because I was having bad rearing and burning in my eyes and was afraid something was terribly wrong. I was seen by Dr. Lin for about 10 mins. He told me he couldn’t help me and that I should see an eye doctor. The nurse ran a covid and flu test just because and then put numbing drops in my eyes to help the pain. The drops didn’t work and I didn’t have any virus. A week later I get a $2400 bill from Methodist!! Charges came to almost $5,000 and the bulk of it was simply because I entered the building. Charged over $400 for COVID/flu test and $250 for the drops they put in my eyes. The remainder was for the brief time I spent in their facility. Please save yourselves the pain this level of robbery and do not visit this facility. Go to any other urgent care or another hospital! Please.

HF

Hosick Family

10 Aug 2025

I have made more than a dozen phone calls, sent multiple emails, and spent hours trying to get assistance & information about my elderly relative’s care — yet I’ve been met with repeated runarounds, no follow-through, and what seems like a deliberate attempt to conceal contact information for and prevent one from speaking with upper management. Multiple people have confirmed we have done what we needed to do to be allowed information and yet we still don’t have it after almost a month. A couple of staff members were kind and genuinely tried to help, but most interactions felt like employees were unwilling to use compassionate problem-solving and preferred to simply state their job duty before passing me off to someone else. For a hospital of this size and reputation, I expected far better responsiveness and accountability. Patients and families deserve better. I’ve never left an online review for anything before but the lack of accountability and communication is a complete travesty. Perhaps this hospital is just too big and bloated with departments that no one knows where or how to get information to help patients and their families and positions are filled with people who are just punching a time clock instead of doing their job with the mindset positions in the care industry require.