JC McDonough
31 Aug 2026
I purchased my Ford Maverick from this dealership about six months ago, and unfortunately, the buying experience left me extremely disappointed.
The salesperson was friendly and helpful initially, but then the sales manager came over and told me they could not sell the truck for the price that had been discussed. Looking back, that should have been my first warning sign to walk away.
Once I got to the finance department, the experience became even more frustrating. I was sold an **aftermarket extended warranty rather than a Ford-backed warranty**, and I was charged what I felt was an excessive fee for using a credit card for part of my down payment instead of a debit card.
I was also given a **very high interest rate**, despite putting approximately half the purchase price down and having excellent credit. I expected much better financing terms under those circumstances.
There was another issue that surfaced six months later. As I was leaving the dealership after purchasing the truck, the salesperson told me I would receive approximately 200 points/credits that could be used toward future service. When I returned six months later for my first service, the dealership could not locate those credits or apply them toward the service.
Fortunately, the service manager stepped in and **comped the service**, which I appreciated and which helped resolve that particular issue.
Overall, my experience was disappointing. My advice to anyone considering purchasing from this dealership is to **do your homework, carefully review every fee and financing term, and make sure any promises or incentives are documented in writing before you sign anything.**
I ultimately got the truck I wanted, but I feel the buying experience could have been much more transparent and customer-focused.
We regret to learn that your experience did not meet your expectations, JC. The concerns you've raised are things we take seriously, and we understand your frustration. We would welcome the opportunity to learn more about what happened and to better understand your perspective. Please reach out to our Customer Relations Manager, Samantha Leon, at 713-482-5233 or [email protected] so we can discuss this further.