Thành Du Nguyễn
13 Aug 2026
Very disappointing experience with John Eagle Honda.
I recently purchased a used Toyota Camry from this dealership. The steering wheel was off-center, and the dealership performed a wheel alignment before we took delivery of the vehicle.
Unfortunately, immediately after leaving the dealership, the steering became noticeably stiffer and there was a clicking noise when turning the wheel. We brought the vehicle back and tried to work with the dealership to get the issue resolved.
The salesperson who helped us, Afnan, did not clearly explain the condition or potential issues with the vehicle before the purchase. Communication was especially difficult because my girlfriend, who was involved in the purchase, is not very confident speaking English. In that situation, I expected the salesperson to take extra care to clearly explain the vehicle’s condition and make sure we understood everything.
After the problem appeared, we spoke with the service department and sales department, but we felt like we were being passed back and forth without a clear solution. In the end, we were told that the vehicle would not be repaired because it was sold “as-is.”
I understand that this was a used vehicle and that we did not purchase an extended warranty. However, what was most disappointing was the lack of communication, transparency, and support after the problem appeared immediately following the dealership’s alignment work.
What makes this experience even more disappointing is that my family and friends have purchased vehicles from John Eagle Honda before, and this has been by far the worst experience we have had with the dealership. We came here with trust based on our previous experiences, but unfortunately that trust was not reflected in this purchase.
After this experience, I would not recommend John Eagle Honda to my friends or family, and I personally would not return here for another vehicle.
Hi Thành, we're sorry to hear about your recent experience, especially regarding the steering concerns that appeared after the alignment, the communication surrounding the vehicle's condition, and the assistance you were seeking after the purchase. We appreciate you taking the time to leave us some feedback, and we'd appreciate a chance to speak with you further about this situation. If you would like to discuss this further, please don't hesitate to reach out. Thank you. Chris Lynn - Service Manager | 713-929-1741 | [email protected]