The nurses and staff were extremely thoughtful and kind to our family during the final hours of our loved family member who passed away.
We are greatful for the amazing care, continued updates, and allowing the family to have prayers with the clergy before and after the death of our loved one.
Why would the emergency room have someone over 3 hours to see a doctor for an emergency situation? This is unacceptable. Please hire more staff or whatever it takes to treat a patient with dignity.
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CM
Char Mifflin
3 Jun 2021
Awesome staff. Always checking on you. No one came in my area without saying hello, who they were and what they were doing. 5 Stars from me
Antwort von Center for Advanced Cardiology in Greater Heights Unternehmen4 Oct 2021
Hi Char. Thank you for your kind words, we appreciate your feedback.
Had mammogram test done. Very professional woman checked me in. I think Tei was her name. I have a hearing problem so I might be wrong about name. She was very nice to talk to & put me at ease. Andrea was the technician & she also made me feel at ease. Speaking loud enough for me to hear. I was in & out within an hour. Glad to get it over.
Antwort von Center for Advanced Cardiology in Greater Heights Unternehmen4 Oct 2021
Hi Linda. Thank you for your kind words, we appreciate your feedback
Very bad customer service by receptionist. This was over the phone for a new patient. Not feeling welcome at all.
Antwort von Center for Advanced Cardiology in Greater Heights Unternehmen4 Oct 2021
We'd like to hear more about your experience. Please send the Memorial Hermann location and the best phone number to reach you to [email protected] so we can look into this.
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MB
Michael Brister
28 Jan 2021
IF YOU HAVE AN EMERGENCY DO NOT GO HERE
Came here yesterday evening around 6:30 PM with severe chest pain and shortness of breath and there wasn’t even a receptionist at the desk. Once the security guard got her to come to the front she took her time typing in all of my information then told me to take a seat and that nurse would come get me soon. That alone is enough for a one star review but wait, there’s more. I sat and waited for 20 minutes in extreme pain and finally a nurse came out but he didn’t take me back he went and sat at an empty computer desk with no paperwork and the computer not even turned on. I expressed my discomfort to the security guard (the receptionist was nowhere to be found again) and she told me to just wait. The nurse got up from the computer and went into what looked like a break room immediately behind the receptionist’s desk and closed the door. I expressed my concern again to the security guard so she went and opened the door and both the receptionist and the nurse were just sitting inside the room. At this point I had been waiting for about 45 minutes so I told them I was leaving and walked out dizzy and short of breath with extreme chest pain and not one of them said a word. I drove myself to another emergency room and was taken back immediately and it turns out that I was having a heart attack, luckily a very mild one. I’m sure that if I would’ve stayed here I would have died either in their incompetent hands or in the waiting room while the staff gossiped. My information is in the system, unless they deleted it, and I still have the wristband from being checked in. 01/27/2021 around 6:00 PM. An African American female receptionist and African American male nurse. Both should be fired and you might be hearing from my lawyer very soon. Do not take your loved ones here.
Antwort von Center for Advanced Cardiology in Greater Heights Unternehmen4 Oct 2021
We'd like to hear more about your experience. Please send the best phone number to reach you to [email protected] so we can look into this.
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BB
Boom Boom
23 Jan 2021
Bad place
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