f150 67 finance department 52 loaner car 8 quick lane 6 no haggling 5 ordering process 5 no upselling 4 painless process 4 quick buying process 3 interest rates 3
Buy from home with driveway delivery
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Mary Owens Local Guide
5 Apr 2022
The team was so fast - in and out with no appointment and a fixed tire in 30 mins! The front desk, Vicky, is so kind and makes the experience pleasant and stress free. I will hands down be coming back for oil changes and all else. Also very reasonably priced!
Jeff Wilson II Local Guide
7 Oct 2021
Excellent service. Superb customer service. Fair price.
I recommend to set an appointment, a few days in advance. They will stick with it and get you in and out.
I wanted a trans flush and oil change. They recommended just a drain and fill on the trans, Which saved me money. First time I was never up sold on an oil change as well.
Very friendly and supportive counter staff, extreamly knowledgeable service techs.
Overall extreamly Happy with the service they provided me and my '15 3.5 Ecoboost. Thanks I will return for all my service needs.
Tommy R Local Guide
4 Sep 2021
Two other Ford dealerships refused to top off transmission fluid in my F150. Those other two insisted on a transmission service at $250. Lisa in service was kind enough to ask a tech there that was willing to help. Very short wait time. Also, the location is stand alone from the dealership, so it is much easier to navigate than a crowded dealership lot.
Tricia Havis Local Guide
30 Aug 2020
I went in for an oil change and general checkup. Everyone was wearing masks. Easy to social distance while I waited. Everybody was friendly. It was a saturday morning and I was in and out within 45 minutes. Great experience.
Brett Augusta
23 Dec 2019
Lady at quick lane tried to make me come back seem like they didn’t want my business. Simple oil change should not take 3 hours. Ppl with appointments kept coming in pushing me back. I don’t have the luxury of dropping my work vehicle off for the day. No tech working on the walk-in just appointments. They never talk to me and took ppl the was familiar with cars over mine even after I came in before them, they just made them a fake appointment to skip ahead the line. Either more help is needed or training. My time is just as important as the next person!!! I will shop we’re I am not wanted anymore!!!
Lindsey Lewis
14 Nov 2019
I made an online appointment for a time that worked with my schedule. I called the day before to see how long the service takes to make sure I would be back in my office in time for an afternoon appointment and was assured that the service would take less than half an hour. Received an email the day of changing my appointment to a later time. Turns out their techs are at lunch from 11-12 so the 1130 appointment i scheduled wasn't even an option in the first place.
Stephanie Beuerle
6 Nov 2019
A 4 hour visit to the Tommie Vaughn quick lane resulted in significant damage ($2,000+ estimated repair; more than the car was even worth) to the backside of my Ford Focus. The Tommie Vaughn reps made no mention of this damage upon picking up my car, which cannot be missed as shown in the attached pictures. Will not be returning to either the Tommie Vaughn Ford dealer, Body Shop or Quick Lane after my recent experience. It is impossible that a camera nor a human saw the accident occur, given the small footprint of this facility and size of the damage. I met with the service rep, service manager, and even the owner who all refused to take any responsibility for the incident. The service manager tried to push the entire event off by not returning my calls, leaving me to initiate all conversation. I asked if they would simply meet me in the middle for a mere rebate on my (overpriced) service, and the service manager said "We will not do anything." This is all after they tried to claim there was no obstruction in the facility with the same color as the scrape and dent on my car (red i.e. the same color as the red poles on the premise). The color scrape was the same diameter as the entire dent on the car, undoubtedly proving that the incident occurred on their property and from a single incident. The most stressful facet of this experience was that I was trying to sell this car at the time to trade in for a vehicle for our expanding family as I am pregnant. When (a month+ later) I was able to sit down with the owner, I was offered a gift card to their Quicklane for future service. Laughable considering I would NEVER take my car here again and because I had already purchased a new vehicle by this time.
The negligence of this facility regarding care of my car while in their possession and attempts to push off my incident or sweep it under the rug was incomprehensible. The dent on my car came on the heels of my standard oil change and repairs to my car running up a $500 bill, because they did not share an estimate of these repairs while in possession of my car before completing them. I should be able to trust my dealership to provide obvious upfront information regarding repairs to my car; no upstanding dealership or maintenance center performs repairs at that amount without providing details of the repairs with estimates. Just another example of poor customer service.
If you want your car to be cared for and provide honest, transparent service, I would strongly recommend going anywhere else.
I will be transparent in that this incident occurred months ago. At the time I thought I would let my emotions simmer before posting the review. Also being pregnant during all of this was an added stressor. I still would hate for someone to go through the months long saga and run around that I did.
Steven Winkelmann
9 Nov 2018
Terrible service. When I called around 9:00 a.m. the woman who answered stated she had openings from 930 to 4 so i Made an appointment for 1030 am.
I arrived 10 minutes early. It's now 1 pm and my truck hasn't moved since i parked when i got here. What's the use in making an appointment if you're still gonna be put at the bottom of the list. Poor communication when I got here as well. Never coming back.
Sara Hall Local Guide
6 Oct 2018
The customer service is lacking. I had an appointment at 7:00 AM, but my car didn't get looked at for almost 2 hours. If you get service done here, do not wait with your car. Reserve a loaner car from them, or make other arrangements.... even for routine maintenance like an oil change. Positives: They have self serve coffee (Katz brand- very good local brand), and the waiting area is spacious and clean. They also have vending machines so your blood sugar doesn't drop too low while you wait the entire morning for service.
Sean Morton Local Guide
16 Apr 2016
Don't go here on a Saturday. I have been coming to the Quick Lane at Tommie Vaughn Ford ever since I bought my 2014 Ford Explorer brand new from Tommie Vaughn, and have never had an issue, until this last time that I went. I went out of my way to get there on a Saturday after checking their website, which said that they were open until 3PM. I showed up around 12:30, but was turned away because they were "too backed up". They didn't seem very crowded to me, and I just needed an oil change. Don't say you're open until 3PM if you stop taking customers at noon. That is certainly not "Quick", and they weren't very friendly about it either. I went to Jiffy Lube down the street, which was super quick and probably a lot cheaper too. I'll be going there from now on.