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car buying experience 44 courteous staff 43 loaner car 26 easy process 21 wait time 16 waiting area 15 oil change 13 no pressure sales 12 used cars 7 clean dealership 6

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UH

Usama Hussein

17 May 2026

I recently had my Volkswagen Taos serviced at Volkswagen Momentum Mini Service, and I had a very positive experience. The staff was professional, friendly, and attentive throughout the entire process. They carefully inspected my vehicle, clearly explained the recommended services, and completed the work efficiently and on time. I especially appreciated their excellent customer service and attention to detail, which gave me confidence that my Taos was in good hands. Overall, I am very satisfied with the quality of service and would highly recommend Volkswagen Momentum Mini Service to anyone looking for reliable and professional care for their vehicle. I especially provide thanks and greetings for Mr. Henry (Houston, TX branch) for his great help all the time of the service.

Antwort von Momentum MINI Service Department Unternehmen 4 Jun 2026

Thank you, Usama, for choosing us for your service needs and for recognizing Henry's dedication to providing excellent care. We're glad we could deliver the professional and reliable service you were looking for.

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AA

Alvertis Alve Alexander Local Guide

20 Apr 2026

Thus far I have always had a great experience at Momentum MINI Service Department. Allyce who was my service rep, went above and beyond to make the service process smooth and stress-free. I felt comfortable handing my Lil Mini over to her to have the brakes changed. Her professionalism, honesty, and genuinely friendly attitude was a plus. The price was right and I did not feel over charged. If you are looking for great customer service and a team that truly cares, definitely ask for Allyce. Thank you Momentum MINI Service Department.

Antwort von Momentum MINI Service Department Unternehmen 4 May 2026

Thank you, Alvertis, for your wonderful review! We're thrilled to hear that Allyce provided you with a smooth and stress-free service experience. Your trust in our customer-centric approach and the quality of our service means a lot to us, and we look forward to supporting you and your Lil Mini in the future!

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LS

Larry Sklar

14 Apr 2026

Alyce Bass and Javier took great care of us! They wanted to make sure we were satisfied Mini owners and they succeeded.

Antwort von Momentum MINI Service Department Unternehmen 4 May 2026

Larry Sklar, we're happy you found our staff to be so supportive during your experience here at Momentum MINI Service Department.

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CS

Christine Stevens

5 Apr 2026

Such amazing service and excellent programs - especially for slightly older Minis. I didn’t think about using the dealership since my mini’s warranty is expired but after learning about everything they offer and comparing their older car prices with other service providers, I won’t go anywhere else!

Oh, and service advisor Allyce is a rockstar! So grateful for her walking me through all my options and for taking such great care of me! I lucked out when I was assigned to her - Thank you, Allyce!

Antwort von Momentum MINI Service Department Unternehmen 4 May 2026

Christine, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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TC

Teresa Canales

29 Mar 2026

The service department is the best because of people like Heather Alycee Bass. She is the most knowledgeable about my mini and works well with extended warranty plans. She follows up and does what she says she is going to do - unheard of in most service dealerships.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Thank you for your amazing review! We appreciate your support and look forward to serving you in the future. Take care!

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CH

Chris Harris

28 Mar 2026

Bryan is a great sales man he takes good care of his customers. If you’re in need of a vehicle contact him and he’ll get the job done he won’t stop until the deal is made and you are rolling.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Thank you for your kind words! We're so glad Bryan was able to take care of you and help you find the perfect vehicle. Our team will always go above and beyond to ensure our customers are completely satisfied. Drive safely and enjoy your new ride!

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RB

ray blackmon

25 Mar 2026

The service was Great but the price seemed a bit pricey considering tolling, diagnostics charge plus parts and labor.
My advisor did a GREAT job as always.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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KS

Kevin S

21 Mar 2026

I had an AWSOME experience at Momentum BMW! Cedric was my service writer and he exceeded expectations. He suggested some service that was need. I was unaware of. He fixed the problems I came in for. He communicated clearly and promptly. I happened to come across the GM, Tomm K., while I was there. Tommy introduced himself and offered to help me himself if I needed. Very nice gesture. I had a great experience at Momentum BMW. I would defiantly recommend this dealership to my friends.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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KY

Kuan Yu

21 Mar 2026

Patrick was my sales consultant who helped me with my vehicle purchase. The transaction was smooth and stress free. What really impressed me was the continuous follow up after the sale. Patrick helped me obtain several vehicle items from the prior owner. He was also super quick to respond to any of my inquires. I would recommend Patrick to help you find your next vehicle.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Thank you for your kind review; we are happy to pass along your comments to the team here at Momentum MINI!

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CS

Celeste Spector Local Guide

18 Mar 2026

These guys are top notch. I don’t love that I have had to visit them more than once, but I DO LOVE the work, the courtesy and the professionalism here. Shoutout to Edith and to Mark and the people I didn’t meet that did the work and fixed up the car. These two are representing this company well and gave us a shiny and good as new car again. Thanks so much!
If you have to have body work done, these people will get the job done in the most professional and painless way possible.

Antwort von Momentum MINI Service Department Unternehmen 4 Apr 2026

Thank you for your kind words, Celeste! We are thrilled to hear that you had a positive experience with our team. Thank you for trusting us with your vehicle. We appreciate your support and hope to continue serving you!

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