Momentum Volkswagen of Upper Kirby

AC

Alexandra Cruz

25 Aug 2026

I do not recommend this dealership…

I originally came in to look at a car, and at first everything was going smoothly. I had already arranged financing through my own bank, so I was not financing through the dealership. I was basically at the final paperwork stage and was about to leave with the car when I found out that the dealership had run my credit without my consent.

I never signed a credit application or any form giving them permission to run my credit. We even asked them to show us the document where I supposedly authorized the credit check, and they were unable to provide anything. Even after that, they still wanted me to continue signing the paperwork and go through with the purchase.

I ultimately decided not to purchase the vehicle, but the damage had already been done. My credit had been pulled and my score went down because of it.

JG

Josh Gonzalez Local Guide

24 Jul 2026

Don’t buy used car here. Purchased a vehicle here, noticed a/c wasn’t blowing cold. They “ supposedly” checked it out and just added Freon and said it checked out ok now and is blowing cold. Was cold for drive home, next day started it was blowing warm. Took to a shop next day had a diagnostic run. Compressor and other parts. Turns out to be about a 1200 repair, had a second shop confirm it as well. Either their service dept couldn’t tell by hooking up the tester. ( which other mechanics did and could tell within minutes what issue was) or they just shady and knew of problem.

PW

Pam Williams

8 Jul 2026

If I could leave a zero I would!!! We bought a used Honda from them in March. We still have no title! Worse than that NO one ever returns a call even though they promise they will "get to the bottom of this and call me back". We finally went In person and talked to as manager who basically said he couldn't help us! Said he had done all he legally Needed to do! Apparently the title is being transferred from New York and they submitted the paperwork or so they say!! We asked them if they could help us and basically was told no, they had done all they legally needed to do! They had the car from December but had not acquired the title by March and yet sold is the vehicle. The ball obviously has been dropped somewhere but sadly no one at this location cares!! I've talked to 5 different people, whose names I will leave off for now, but not one has returned a phone call and here i sit with no state registration sticker and no title!!! I would NEVER give this dealership any business if ignoring a pash saying customer is how they function!!

TA

Tarik Local Guide

17 Jun 2026

My experience with the Momentum service department has always been subpar, and I only continued coming here out of convenience. But after the level of arrogance and disrespect shown by their service consultant Javier.. I decided to cancel my appointment, take my vehicle elsewhere, and start supporting a local shop that actually values its customers. When you combine that kind of attitude with consistently poor service quality, there's simply no reason to return.

VM

Victoria McDonough

11 Jun 2026

I bought a brand new VW Atlas in 2024, and the process of buying the car was fine. However, a couple of days after driving the car off the lot, I have had issue after issue with the car, and have had zero resolution. The first couple of times I brought the car in for service, all they did was give the car a factory reset (these times I have no service order for because I was told it would fix the issue). Finally, they brought the car in for a couple of days and said that I needed to replace a module, only for them to put two different broken modules in the car and me having to bring it back time after time. They have taken my car over night multiple times and put many miles on my car to try and "duplicate" the issue, only to tell me they can never duplicate the issue, making me feel like I'm crazy and making up issues on my car. Other times, they told me they did an update on the car and that it definitely fixed the issue, only for the issue of course to not be fixed. Once time I received a loaner vehicle with about 30 miles in the tank and was told I would have to fill it up, but that I could bring it back with the same amount of gas. Which was very frustrating. I wish they would just say they don't know what to do at this point instead of continuing to tell me they fixed the issue, over and over, with out it being true. I will add that throughout the entire process they have remained very professional and kind, and have never been rude. Which I have appreciated.

AP

Alexander Paiz Local Guide

17 Apr 2026

They act like they are doing us a favor. I asked for an estimate with APR and out of the door cost and it was like asking their social … I want to buy a car for 5 years, of course I need to know how much I’m going to pay total not just “monthly payment”

I asked for 2 estimates for 2 models, and he said he is allow to provide information only for 1 model. Why? So I don’t compare?

I tried to take pictures of the estimate and he didn’t let me , he said “it’s private”

Be careful if you don’t want to overpay and feel scammed