Alexis Villalobos
13 Feb 2026
We purchased a vehicle through Ron. Although we are happy with the car itself, the condition it was delivered in was unacceptable. The interior was visibly dirty, had stains, and even contained personal items left behind, making it clear the vehicle was not properly detailed prior to delivery. Which he said was and the stains happened on the delivery truck.
When we addressed this, Ron stated he would only cover $100 because it “shouldn’t cost more than that.” After contacting multiple detailers, the lowest price we were able to obtain (even with a discount) was $145. We informed him of this and were told to “just send me a receipt.”The total came to $155 including tax. After we paid out of pocket to correct an issue that should have been handled before the vehicle ever left the dealership, Ron then stated he would only reimburse $145, refusing to cover the full amount. He also went as far as bringing up the cost of shipping our Jeep back to them, which felt unnecessary and inappropriate given the situation.After informing him that we were done communicating directly and would be escalating the matter to his higher-ups, he then stated his boss agreed to send the full $155.Although the issue was ultimately resolved, the way it was handled made what should have been an exciting experience leave a sour taste in our mouths. We would not recommend working with Ron