OakBend Medical Center - Jackson Street Hospital Campus

MG

Mandy Gayle Local Guide

4 Sep 2025

Our experience at Oakbend Hospital in Richmond, TX was extremely disappointing and concerning. My boyfriend was given medication that staff later could not even recall administering, which raised serious safety concerns. Communication between staff and patient was nearly nonexistent. Any time we asked a question, the response was that someone would “find out,” but no one ever followed up with answers.

At one point, a nurse told my boyfriend he was septic and even suggested he should “act surprised” when she told him. The doctor never once informed him of this diagnosis, which is both life-threatening and something a patient has the right to be fully informed about. This lack of communication and oversight was alarming and unacceptable.

The one positive aspect of his stay was his nurse, David. He was attentive, compassionate, and clearly cared about my boyfriend’s needs. His professionalism stood out compared to the rest of the experience.

Unfortunately, aside from David, the neglect and poor communication we encountered over the past 48 hours make it impossible for me to recommend this hospital.

CL

Cody Ladner

4 Sep 2025

I am writing to express my frustration and serious concern regarding the medication administration process I experienced during my visit. It is unacceptable that the staff seemed unaware of the antibiotics I was given and their timing. Additionally, there was a lack of knowledge regarding my last pain medication dosage.

I must emphasize that proper procedure requires verification of medication before administration. This oversight not only raises questions about the staff's competence but also places patients' health at risk. It is critical that healthcare providers proactively inform patients about the medications being administered and ensure their safety through proper checks.

I urge you to address these issues promptly to prevent them from recurring. It is essential that all staff are adequately trained and that medication protocols are strictly followed to uphold patient safety and trust.

SK

Sulaiman khan

5 Aug 2025

Excellent care at OakBend Medical – 1705 Jackson St, Richmond, TX 77469

I recently visited OakBend Medical at 1705 Jackson St, Richmond, TX 77469 for my HSG test, and I had a very good experience. The hospital was clean and organized, and the entire staff was incredibly kind, respectful, and helpful. They made me feel calm and comfortable throughout the process and explained everything clearly. I truly appreciate their care and support. Thank you to the wonderful team for your professionalism and compassion. I highly recommend this location!

DG

Diana Gutierrez

1 Jul 2025

Entering oak bend receptionist area has not been a good experience, the ladies there are not friendly and they are very confusing! They don't greet you or make you feel welcomed. There was some kind of competition going on there with 2 of the ladies that brought confusion. I felt like they were in a hurry to check me in that the ladies instructions didn't make sense. It's a good thing that I know where women's imaging is because I have been there before. Now my experience in the women's imaging was excellent! The wonderful lady that took care of me was caring, informative and gentle, she made me feel so comfortable and my visit there was so pleasant. I honestly give the a 5 star ⭐ Prayerfully next year when I go there the ladies in the receptionist area are better, or maybe I just need to go somewhere else because every year I go it's the same thing with that area, only reason I have been going back is because ladies in women's imaging are excellent. With all honestly I finally spoke up, hope this helps to make things better.
Thank you

RJ

Renee Johnson

27 Jun 2025

Everyone was pleasant and so nice!
It was a real treat to see all the smiling staff members, from registration staff, to those who said “Good morning” as i walked down the hall. The Lab Technician was amazing and welcoming! She was great, I gave her a five star review!
It’s been a while since I had an appointment at Oak Bend and being there was a great start of my day!
Thank you all so much!

GC

Giselle Chavez

26 Jun 2025

We brought our 8-month-old daughter to the ER on Sunday morning after a choking scare — even though the paramedics had cleared her at home, we were worried and wanted to be 100% sure she was okay. Instead of feeling supported as concerned parents, we were judged and treated unfairly by Dr. Karmout and Nurse Ashley.
From the start, Nurse Ashley had an unwelcoming attitude and asked questions in a way that felt accusatory rather than helpful. Dr. Karmout told us that our daughter had a fractured clavicle (something we didn’t know about and believe may have resulted from a minor fall weeks ago), but gave us no proper explanation, showed us no x-ray, and offered no discharge documents explaining the injury.
The worst part? They made assumptions without asking us key questions — such as whether our child had been left alone (she hadn’t — we were both present during the choking and fall incident.) Despite this, they reported us to CPS, which led to an investigator at our door and emotional trauma for our family.
We came to the ER for help, and instead we were treated like criminals. We love our child deeply and did everything we could to care for her. What we experienced here was hurtful, unprofessional, and completely unnecessary. If you’re a parent seeking help, I urge you to go to another hospital. I spoke to Public Relations and let them know I wanted to file a complaint. I also gave my contact information, but I haven’t heard back from anyone.

QT

qLahammi tnIkeard

9 Jun 2025

OakBend-Jackson provided outstanding care during my neck surgery recovery. The staff was friendly, attentive, and incredibly professional they made sure I was comfortable in every way. Highly recommend!

MM

Meredith Muffoletto

7 Jun 2025

I entered the ER on Thursday, June 5th, at about 4:30 PM and was discharged at 4:45 PM the same day. I went in because I had a colposcopy with two biopsies on Tuesday, June 3rd, and had been experiencing symptoms of fatigue, heavy bleeding, and dizziness since Wednesday morning. I informed the ER doctor about this and showed her pictures from every bathroom visit over the past two days, which showed a toilet full of blood and large clots. She proceeded to press on my stomach and told me, “everyone’s bodies are different,” which I agree with, but my gynecologist advised me to go to the emergency room if I experienced heavy bleeding because something was wrong. I did not receive an ultrasound, bloodwork, or X-ray; she did nothing. She also offered to prescribe nausea medication, which was unrelated to my situation. The following day, I got an emergency appointment with my gynecologist, who told me that I had been slowly bleeding out for three days because the cauterizing cream applied to my biopsies had come off. She was shocked and upset that this “doctor” turned me away! I would not recommend this emergency room to anyone. They made me feel like my symptoms weren’t real, but they were. I knew that much bleeding wasn’t normal. I will say that the nurse I had was very sweet, and I feel bad that she has to work in a place like this.

TM

Tiffany Morton Local Guide

28 May 2025

Visited in Dec 2024 for a kidney stone. Room was disgusting, the regular trash was full and there were no biohazard bins. Nurse threw all of the materials in regular overflowing trash including the puke bag and used IV equipment. However she left all the wrappers on the bed with me. Nurse was also carrying a morphine vial around in her pocket. Blew my vein when trying to place an IV and not only missed but wiggled the needle around in my arm causing lots of pain.

Knowing the corruption within the exec team, the lack of policies being followed, and the sheer lack of sanitation at all OB facilities, I’d rather die before stepping foot at any OakBend center again.

HM

Hussain Muhammad Local Guide

24 Apr 2025

I went to routine annual exam to Dr. Mohsin Qadri which was covered under my insurance. However, he ran some test that I was not aware that was not covered or it was coded wrongly and my insurance denied it. However, I called insurance and they told me that Dr. office just need re code and bill it to us and then we should be able to cover. I tried calling them , spoke to couple of people from his office and they assured me they will resend the bill with the correct coding but they failed to do and they end up sending my account to credit and impacting my credit score and causing me problems. I would never go to the hospital where I lied to and failure to correct their mistakes. They promise to give me a call but they never do and whenever I call i hardly able to reach and leave a VM.