emergency room 38 caring staff 38 wait time 25 xrays 17 pain management 16 anesthesiologist 12 blood draw 3 birthing experience 3 cat scan 2 recovery room 2
Cardiology & Vascular ServicesCardiopulmonaryEmergency/Trauma ServicesFood & NutritionImagingIntensive Care UnitLabor & DeliveryLaboratoryMedical/Surgical Inpatient UnitPhysical Therapy & RehabilitationStroke ServicesSurgical ServicesWound Care
Onsite services Wheelchair accessible entrance Wheelchair accessible parking Wheelchair accessible restroom Restroom Requires appointments Pay credit card Pay debit card Pay mobile nfc
mohamed alhasan Local Guide
21 Feb 2025
All stars all the way! The most wonderful experience at all time, friendly staff, ultra clean facility, highly professional and knowledgeable people, so kind and helpful, recommend it 10/10
We’re so glad you had a great experience!
Lzr Ortega’s Channel Local Guide
1 Jan 2025
Absolutely the worst hospital anyone could ever go to. If you need medical attention RUN AWAY from OakBend Medical Center (Williams Way)!
The ER staff, nurses and doctors are unprofessional and incompetent.
On 12/13/24 @ around 3pm my mother went in for a PICC line procedure. It was suppose to be a simple procedure where she was suppose to get antibiotics and go home.
9PM- A contracted nurse by the hospital came in to insert a PICC line. After multiple times of informing the nurse that my mother has contractures do to being bed ridden, he proceeded to pull my mothers arm and broke her shoulder.I immediately informed him which his response was “it’s fine it just popped”.
I requested X-rays which two different doctors lied and said it was ok, it was not until I kept advocating and complained with the nurse manager (that by the way was also not useful) and kept complaining that Quality and Control was called and the came to see what was going on.
To be honest, they took a statement but nothing was done because apparently they can’t tell me the outcome of anything that was done including if there were any reprimands. The doctor refused to send my mother home on any meds after the hospital was responsible for breaking her shoulder.
Nurses are incompetent not even knowing how to insert a Foley catheter. I had to assist and tell them where to place it.
Do to my mother’s condition she wouldn’t benefit from surgery and unfortunately she will have to ride it out and it will eventually heal on its on in 8-12 weeks.
Everyone working at the hospital should be ashamed of the kind of “care” that is provided. I strongly recommend you guys find a different field to work in.
I am SO serious when I say INCOMPETENT and not from one, two or three nurse but the majority of the staff! The worst part is that the doctors aren’t any better.
Stay away from this hospital!!!!!!!!!!!!!!!!!!!!!
Elizabeth
We take your feedback seriously. Please reach out to us at 281-341-3000 to discuss this issue further.
Kris Local Guide
22 Oct 2024
I am deeply offended at this place! I had an ectopic pregnancy and my right fallopian tube ruptured! The surgical staff was OutStanding! However my OB never once checked on me! They refused to give me pain meds because the ob was off and when they found an alternative ob, that one flat out refused service as they said they had to many patients! I was in immense pain! The nurse didn't do a damn thing except hear me complain about the amount of pain I was in! She didn't try to call anyone else or try to figure out how to help me. I had 3 surgeries this year all of which were hospital bound for several days and they gave me the amount of meds I needed to help. Except for this place. I would recommend going to a veterinarian before going to this hospital. They do not have proper doctors or pharmacy on site. If I can find a way to contact the medical board I would demand that these ob doctors lose their licenses because they failed to render proper patient care. This place does not deserve 1 star. I will never recommend this hospital to anyone!! This place garbage!!
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact us at 281-341-3000.
Kris R. Local Guide
21 Oct 2024
I came in yesterday morning to have an emergency surgery. I had an eptopic pregnancy and my fillopian tube ruptured. I am in so much pain and I have not slept since 2 days. I take anxiety medicine to help me sleep at night. I kept calling my nurse to help me sleep or give me some more pain killers. I'm at 9! She keeps telling me the doctor hasn't called me back yet so I can not give you anything for at least 3hrs. Plus you are still under anesthesia so you should go back to sleep pretty soon. Never once have I had a surgery and wasn't given any kind of help when it came to relieving my pain or helping me sleep! The nurses name is Symone. I am beyond greatful for the helped I received when it came to my surgery. The OR team is Amazing! The nurses could step up way more! I will never tell anyone to come here! This is complete BS! I am in so much freaking pain and no one has done a damn thing about it!! Please for any reason someone shows up and has Symone as a nurse or my doctor I've never seen fire the nurse and get a new one!!
We’re sorry that you had a bad experience. It is our policy to protect patient information and discuss important matters offline. Please call us at 281-341-3000 so that we can be of further help.
Iliana Palacio
17 Oct 2024
I went in for an ultrasound and was left waiting for 2.5 hours with an appointment. First I was told that my tech was backed up and then that she was sitting in her office doing notes. I ended up leaving and forfeiting my appointment. I will schedule somewhere else. I wasted my whole afternoon and was really looking forward to getting my baby’s anatomy ultrasound done. Ultimately I’ll just take it as an opportunity to find some place else to get care. Would not recommend.
Our policy is to schedule plenty of time between patients in order to avoid long waits. We strive to deliver the best care possible to all our patients, but we occasionally fall behind schedule because of emergencies. Thank you for your feedback. If you want to discuss this further, please contact us at 281-341-3000.
Allison Fennelly
29 Sep 2024
If I could give 0 stars that would be more accurate. My son was transported by ambulance to the ER in the middle of the night after having a seizure. I make it up there, walk in his closed door room. He’s throwing up all over the place, nurses had no clue & really acted unfazed & like they didn’t care when I asked for help. I’m in there cleaning him up. I feel he would’ve been laying in his own vomit for an extended period of time if I wouldn’t have been in the room.
My son needed to go to the restroom, I asked the nurse & she slowly came in there & unhooked him & just pointed the restroom is over there. No concern for him after he was brought there because he had a seizure & was unconscious, but he was told to go the restroom alone, my dad his grandfather walked to the door to check on him.
(The day nurses put him in a wheelchair to take him to the restroom.. )The over night nurses are the most uncaring & unprofessional nurses I’ve ever encountered. Obviously just there for a paycheck & to do as little as possible.
The following night he pushed the call button & texted me that nobody was responding and it had been more than 30 minutes, I had to call up there & she told me never got an alert. The a/c wasn’t working in his room, it felt like a sauna & I guess his call button wasn’t either.
We don't want any of our patients to experience what you have described. It is our policy to protect patient information and discuss important matters offline. Please call us at 281-341-3000 so we can discuss this further.
roger timmerman jr
18 Sep 2024
My surgery for my carpel tunnel to my rt hand on 9-17-2024 went fine except for 1 problem. We paid for the procedure using a credit card. We only made that one transaction that day. My wife & I watch all transactions very closely. Our credit card got hacked, whoever did it immediately entered our info into a pay app & begin making purchases in the local area of Richmond & online.
Luckily we caught it & cancelled all the illegal transactions & reported the illegal activity. Whoever did this is very practiced at doing this. It's very alarming that someone would take advantage of someone undergoing a medical procedure that leaves them altered mentally for a bit.
I hope the guilty party feels their guilt & gets caught. We are reporting this to our doctor's office who did the procedure & to the authorities. This is totally unacceptable & sad.
We are very sorry to hear about the credit card fraud incident you experienced following your carpal tunnel surgery on September 17, 2024. If you need to speak to a representative or have any questions that we can help with, please contact us at 281-341-3000.
Carmen Roberts
18 Sep 2024
From the moment we entered the facility At Oakbend Williams Way we were greeted with kindness and helpfulness. The front desk staff were welcoming and helpful. Ms Peyton was so kind.
All the staff, nurses and Doctors made our Son feel he was the most important person and reassured him that they were there to take care of him. Everyone explained exactly what they were doing. While there was delay in the surgery it was understandable and we were constantly checked on and made sure we were all comfortable and aware of what was going on. Considering we were there for our Son surgery it was one of the better experiences. The facility was very clean and easy to navigate.
We value your feedback and want to thank you for taking the time to share it.
Don Hildreth Local Guide
22 Aug 2024
3rd surgery at this location, and the commercials we see are so correct! Professionals at all levels beginning with the greeting clerk. ALL nurses are caring and take a personal interest in your case.
From the OR to the recovery room, they take the very best care I have ever seen!
I will be a forever customer!!
Don Hildreth
As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review!
Nicole Moody Local Guide
15 Aug 2024
I was seen on Aug. 8-14-2024 I have been coming here for about 3 years I felt like this visit was a little different for me love the Physician I have seen her twice already Physician name Dr. Cheriyan. The male nurse came into the room to ask questions when telling him why I was there I felt rush and he informed me to wait and informed the Dr that way I won't have to repeat myself twice now question what were you writing down on that paper that is the nurse job to take all information and report to the Dr. The male nurse took my blood pressure he used a Large blood pressure cuff I sufferer from
high blood pressure already the smaller cuff should of been used and my arm should just been my skin not with my sweater on. Blood pressure should be taken in the left arm due to the fact that left arm is close to the "heart" for blood flow. Also I had to ask for a blanket from the ultrasound technician she was very nice and friendly she also asked if I need a warm blanket due to the fact machine being broken. There are some other things that stood out to me as well I will address those issues with the head of management what is protocol for their hospital but as of yesterday I will not be back at Oakbend hospital ER. And for an ER visit with my insurance copay run 250.00. I take my health care needs very seriously one thing I will say if you are seen in the ER they will call you to check on you to see how you are doing. Also the Hospitalist love her I remember when I just moved here and she set up all my appointment for me I'm glad that she is still with the hospital I have her number in my phone for three 3 since the day she called me to set up my appointments. I wish Oakbend hospital ER the very best. They lost a patient for 3 year now.
We apologize that your recent visit was less satisfactory than you're used to. We'd like to know more about your recent experience so we can address it appropriately. Please call us at 281-341-3000 so we can discuss further.