friendly staff 578 caring staff 227 wait time 112 cleanliness 76 urgent care 64 welcoming atmosphere 53 covid testing 52 clean facility 34 bedside manner 33 informative staff 15
Onsite services Wheelchair accessible entrance Wheelchair accessible parking Pay credit card Pay debit card Pay mobile nfc Parking lot paid
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Alex Haymon
28 Feb 2026
AMAZING experience! Very kind employees. Brandon was extremely helpful & great comedic relief I believe he deserves a raise!
Thank you!
Melissa Gonzalez Local Guide
19 Feb 2026
Patients ER is the absolute best ER to go to. From their front staff to the nurses, nurse practitioner 's and Doctor's they are always so kind and make sure that they give 100% to your care every time! Anytime I have an Emergency that they are capable of treating or diagnosing I will come here!
Thank you! 💙
Jeremy Collier Local Guide
3 Feb 2026
I cannot give Patients enough praise. I took my wife there with chest pains and they took great care of her. Everyone from the techs l, nurses, and the doctors were great and informative.
Lora Farley
26 Jan 2026
I was very ill with a cold or something on Sunday. This was different because it made it hard to breathe. I went to Urgent Care in Baytown. They kindly told me they could do no test or anything there but they thought I needed to go to the emergency room.😬😳😱 I called my sister Sandra for her thoughts. She said to go to Patients Urgent care on 1 10. As I was signing in, the precious man at the window noticed I was having a hard time breathing as I spoke. He said he would fill out my info and gave me my insurance card back. They put me in a room and 3 ppl started working on me. They were all very sweet. Before I left in less than 3 hours, I received all kinds of treatment including oxygen and a breathing treatment. I already was feeling better when I left. They did get my insurance info and they are billing me. All of the employees there were kind and precious. My very favorites were the precious man at the front desk, Dr Smith and the red headed lady that was real up beat. This is my new place. You should consider it being yours.
💙💙💙💙
Jessica Salinas Local Guide
21 Jan 2026
From the moment I walked into Patients ER in Baytown, I was welcomed with kindness and professionalism. Jaiden and Johana at the front desk were absolutely amazing — friendly, helpful, and made the whole check-in process smooth and stress-free. 🙌
The nurses were attentive, caring, and made sure I was comfortable the entire time. The doctor took the time to listen, explain everything clearly, and made me feel confident in the care I was receiving.
The facility was clean, modern, and well-organized. You can really tell this team cares about their patients.
If you ever need urgent medical care in Baytown, I highly recommend Patients ER. Great staff, fast service, and top-notch care! 🏥💙
Thank you! 💙
Chanelia Johnson
20 Oct 2025
Came here Saturday night for a second opinion after visiting another ER, and I’m so glad I did! The doctor and staff were incredibly kind, and the whole place was clean, calm, and beautifully designed. I loved the little touches like the coffee and Frappuccino machine and it even smelled amazing inside.
The doctor really listened to my concerns about my eye and immediately recognized it was more than just pink eye. He explained that I had a small cut on my cornea where the light enters. He prescribed the right medicine and stronger pain meds, and even gave me drops to hold me over until I could pick up my prescription the next morning. I slept like a baby that night!
Overall, my experience was a 10/10. I’ll definitely be coming back here for any future emergencies.
We are so glad you are feeling better! 💙
NarrinRai Local Guide
14 Oct 2025
This place has literally saved my life numerous times. They always treat me with respect and start working on everything immediately. I had gone to San Jac ER in baytown (I have congestive heart failure btw) very sick. Oxygen extremely low. Chest pain. Vomiting. Sweating. They checked my vitals and sat me in the hallway and said it would be a few HOURS. Thankfully my husband came back in and when he saw I was still just sitting there he carried me to our truck and brought me to Patients. They told me if II had waited any longer I'd likely be dead. I thank God for this place constantly. They do what they need to do while still being nice and making sure you're comfortable and ok.
We are grateful for you! Thank you for allowing us to treat you!
Beverly Vercher Local Guide
30 Sep 2025
Was called back within minutes of check-in. Started all kinds of testing. Received my diagnosis and would have to stay overnight. The hospital room had all the personal items needed to be comfortable. They provided excellent service. Would definitely choose them again.
Thank you!
Eraklia Shehu Local Guide
25 Sep 2025
Amazing facility and medical staff! Caring, loving, knowledgeable with kids and a team that goes above and beyond for their Patients. A team that truly care for us. So lucky to have this clinic as part of our town. Thank you for always taking care of us and helping make the tough moments easier. My daughter wanted to pose with her care package 📦 🥰🫶🏻
Thank you SO much!
Amber Monk
22 Sep 2025
2nd time coming here and we had Gage both times as pur nurse. He is AMAZING! My daughter feels so comfortable and the I.V "didn't even hurt"
Thanks Gage for being great!!!
Thank you! We will share with Gage!
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