Cynthia
16 Jun 2023
They did a great job on my vehicle. I was impressed. Their only downfall with me was when I picked up my car it was a total disaster inside my car everything was covered in white dust. Mind you they cleaned it which they should've done before I arrived. They cleaned it up real good. Then I noticed my gas was gone. It went from 160 miles to E to 26 miles to E. They swear nobody had driven it but someone did. After going back and forth about that they did give me money for gas which was fine. I'm still upset that someone had been driving my vehicle. At the end of the day they do good work. But I would suggest taking a photo of where your gas is when you drop it off. They kept it for almost 2 months which I didn't like that. Odd thing now I'm having to jump start my vehicle everytime I go or leave from somewhere. Really strange. Hoping they didn't switch batteries on me. Never had that problem before
Thank you for your review, it helps us to improve our services, we are so sorry about the dust, one of our technicians cleaned inside and out, but sometimes there are some very small gaps or edges that you don't really see. Well, your gasoline, we didn't have a photo of how it was before, but we have a security camera system that is monitoring 24 hours, to prevent any employee from driving a vehicle without authorization, unless it is for testing, inspection purposes or delivery. This repair was an insurance claim with 4 supplements, so it took longer than usual. Batteries can be damaged after an accident due to different reasons: one of them is battery life, the second could be because the vehicle has been parked for several days, etc. Again, we have a security camera system in place to prevent things like changing batteries, etc. Please let us know if you have any further questions or contact us, we will be happy to assist you.