clean room 15 pool 8 sofa 8 housekeeping 6 friendly clerks 4 room size 3 laundry room 2 fair rates 2 quietness 2 convenient location 2
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Darlene Peaks
18 Sep 2024
The room was clean enough. The elevator had a smell. The overhead entry light was burned out, the internet was not working, the remote only channeled up…buttons did not work. Commode was very low. Stay was for early morning hospital appt @5:30 am. It was convenient to the hospital.
D Carden Local Guide
17 Jun 2024
Stayed here on business father's day weekend and some how I got double charged for the two night stay and double charged for the room deposit. Yes the deposit was post to be refundable. But wasn't so I ended up paying 725 for a room that only cost $75 a night. With no answer from customer service or front desk. We will take are business else where. With over 80 drivers and weekly stays we spend 22k a year only hotel stays at la Quitas hotel.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent stay at our hotel. Your feedback is important, and we deeply regret the billing errors and lack of response from our customer service and front desk teams.<br><br>We understand how upsetting it must have been to be double charged for both the two-night stay and the room deposit, especially given that the deposit was supposed to be refundable. Please accept our sincerest apologies for this oversight.<br><br>We have reviewed your case and confirm that a refund has been processed for the overcharged amount. You should see a credit of $300 on your account within the next few business days, which includes the double charges for your room and deposit.<br><br>Your satisfaction is of utmost importance to us, and we value your loyalty and the business from your team of over 80 drivers. We regret that this incident has affected your perception of our hotel, and we are committed to making things right.<br><br>If there is anything more we can do to assist you, please do not hesitate to reach out directly to our management team. We hope you will consider giving us another opportunity to serve you better in the future.<br><br>Thank you for bringing this matter to our attention, and we appreciate your understanding.<br><br>
Charles Dalton Local Guide
4 Jun 2023
So over all, go somewhere else! You can tell the place has been around the block. AC leaking on the floor, fridge not working, hot tub luke warm. Musky smell in the room. By far not the worse that I have stayed in, but probably won't get my return business mainly due to being able to get better deals with better quality. Just not impressed! Originally I was happy with the service but that crashed and burned when we were checking out. Customer service is just horrible. Better choices for better prices!!!