Center for Advanced Cardiology in Greater Heights

PE

Peaches

30 Mar 2023

Billing dept does stink bc I have not still received my refund check in the mail and they keep on saying they will follow up on it and call me back but never do. Really upset bc it had been 2 months now and it is a real hassle to keep calling them back to check up on it.

MP

Myranda Perez

24 Mar 2023

loved the staff all had a positive energy and welcoming environment, asking if i needed anything to feel comfortable, a big thank you to mary who was in recovery , and who also made a call to check on my recovery at home.

JS

jacky Sanchez Local Guide

27 Feb 2023

my friend and I visited this urgent care based on a recommendation from another urgent care and we immediately regretted it. After my friend experienced a traumatic event, we tried lightening the mood in our own private room and the nurse MARIO 2/27 told us to “shut up or else I’m getting security to get you taken out”. It was incredibly insensitive, as my friend had just experienced something traumatic, was full of anxiety, and immediately experienced those emotions again when he told us to be quiet or else he was going to call security for Simply laughing after a hard night. We will be calling corporate and take this further. He was incredibly disrespectful from the start. I understand overnight hours are not ideal for most people, but if you choose to be in healthcare, people are your first priority. The security and front desk was very sweet and was nicer than the healthcare staff.

JJ

Jason Johnson

21 Feb 2023

Been coming here for a little over a year now. Doctor purwal barely speak to you for more than five minutes. Had a issue recently trying to get a medication refill, left messages in the portal numerous times with no response. I also called the office for more than a week every day and left messages. No one called me back, text me, or emailed me once. No response. I had to leave the hospital with my pregnant wife that was on bed rest to go up there in order to speak to someone. Probably do better if you go to a public clinic. Totally unprofessional.

KO

Kandice O'Malley Local Guide

16 Feb 2023

This is NOT a 24 hour facility. My mother was having shortness of breath and chest tightness. We got there at 8:45 pm on a Tuesday. All doors were locked. We tried the intercom several times and no one ever answered. Not a sound or acknowledgement. Another couple drove up sx we were leaving so we decided to try the ambulance entrance doors, also locked. They pounded on the glass. Nothing for several minutes. They finally got the attention of someone inside who basically told them to leave. We were already in our car heading for Kingwood Hospital (not ourfirst choice). What the hell kind of neighborhood hospital is this? If this is indicative of memorial hermann's medical treatment, I'll have none of it. Kingwood Hospital is a pain but at least you can see a medical professional almost immediately for triage. Sorely disappointed in Memorial Hermann. I even double checked with the insurance company beforewr drove down there. The hoursand levels of care were completely false and misleading. If your loved one has a serious health issue, i strongly advise you seek help somewhere else. We'll be going elsewhere, always.

LT

Liz Travioli

14 Feb 2023

Our insurance provider changed last January, and the new provider covered our emergency within a day. Yet we are still being harassed by collection agency a year later. I even stopped in person to confirm. Now I must time a year later to print everything, out, send docs. They need to get it together. .Maybe the collection agency is a scam. I wouldn't know because Memorial Herman's line just hangs up. c

JC

Joseline Canongo

11 Feb 2023

Have been bringing my family here many years. Today I had the upmost horrible experience I called 911 and EMS brought my mom to the ER. We have been here since 1:00 p.m with no updates about my mom. When we arrived I informed the lady at the front that my mom was just brought in by EMS and she informed me she would let me know when she was in a room to give her 10 min. Then 10 min passed with no update I asked her again for an update she advised she was placed in the room and we were unable to go back there yet. That she would provide me an update in 10 min. Then a young lady in the back “cleaning lady” came to the front and asked for me because my mom was concerned we were not here. I told her we’re here and if she was ok. Then the lady at the front desk began to talk to the cleaning lady informing her we could not go back there. The cleaning lady was attempting to explain to her she was just giving me an update because my mom was worried. Unfortunately, do to the language barrier the lady at the front desk could not understand her and gave her an attitude and continued to talk over her. Therefore I stepped in and explained to her she is just giving me an update about my mom. She is not telling me to go back to see her. I began to get frustrated because she just kept questioning the cleaning lady and would not let her try to explain herself. The lady at the front desk contradicted herself as I walked away the lady at the front desk said don’t roll your eyes at me. She should not be at the front desk at all. The cleaning lady helped so much more by providing me an update it is now 3:00 pm with no one waiting in the ER and the lady at the front desk has not one time provided me an update. I have worked in the medical field over 12+ years and have been a manager in the medical field. I know well enough if you are going to be informing family members about there loved ones don’t put a time and say I will look into it and get back to you shortly. Always check in and inform them I have not forgot about you let me see what I can find out.

LG

Laurie Griggs

10 Feb 2023

Discharged my dad and gave him another patient’s history and physical form with all their medical history information

TO

T O.O Local Guide

7 Feb 2023

When this clinic first opened up, it was at least 4 stars. Today, existing patients cannot get complete primary care. I've been trying to book an appointment with my primary care doctor since November 2022. I eventually saw a nurse practitioner who was new. She lacked empathy and anything resembling a decent bedside manner. She used acronyms to describe my condition and could not tell me what those acronyms meant. I had to follow up via the patient portal to get information on the outcome of my labs. When I asked what the next step was since she was not able to diagnose me, she said "make an appointment." The patient care in this place has gone down significantly. They appear to only take in patients who need continuous care so they can turn a profit at the end of each week, month and year. If you are an existing patient who needs a sick visit, good luck getting an appointment. Very disappointed in what health care has become generally.