Both my husband and I spent 3 weeks at Cornerstone recovering from Covid from the end of August to mid September. We could not have been in better hands! Our nurses and Techs were kind, caring, and attentive. Our Physical, Occupational, and Respiratory Therapists were amazing. The food was fantastic, always fresh and delicious. Any concerns we had were addressed immediately and resolved. They even made provisions to take me to my husband’s room every day so we could spend time together. We HIGHLY recommend Cornerstone!!
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2021
Thank you for giving our Houston LTACH such a great recommendation, Laura! We appreciate this feedback!
My husband had surgery here today. I have never experienced a staff so caring. Every employee told me “Good Morning” as I passed them in the hallway. Sandy, the nurse in surgery, called 3 times to assure me that everything was going great. Then Dr Lefave came out when the surgery was over and explained everything to me. I am very pleased with the hospital staff as well as all the doctors at Houston Colon. I would highly recommend all of them.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2021
Thank you so much for sharing this feedback with us, Tina! Have a great day!
This place is downright neglectful. First two weeks in a room with no AC.... in June. After daily complains it took the maintenance man to get moved to another room. While there, they lost a cell phone, caused a blood infection, pushed a procedure back each day for 5 days continuing a nothing by mouth order for the entire time. They were surprised to learn there was no food/water intake for that time acknowledging as soon as the procedure was pushed back each day, they should have allowed food and water until midnight the night before each reschedule.
We had to remind them to change colonastamy bags and often found left in a soiled bed.
Physical Therapy was often the only folks helping the care here. But on weekends there were hours of time you would not see a nurse, not only in the room, but at the station as well. Had to go to another floor to find a staff member. This was explained with "we're short staffed" and "we're remodeling".
Care manager was a joke always answering "let check on that" and you would never hear from her again.
Bottom line, prepare to fight for care here. If your loved one cannot fight for themselves, go fight for them.
Update: Well Played Cornerstone, post a phone number to "Call the CEO" that is really just a phone loop to give the appearance that you care. If you really care, come up to the 4th floor room 473 and we'll be glad to talk, and show you, the issues.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2021
Kenneth, thank you for taking the time to leave feedback for our Houston hospital. At Cornerstone Specialty Hospitals Houston Medical Center, we strive to provide high-quality care to every patient and family member we serve. Please give us a call at (832) 649-6200 at your earliest convenience and ask to speak with our CEO directly.
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NH
Nicole Hudlin
26 May 2021
My father-n-law admitted to Cornerstone Hospital several months ago. The nursing staff exceeded our expectations and helped my father-n-law get back to doing what he loves best which is gardening. Also, I would like to thank Keith Ray for answering all of our questions concerning the hospital, and nursing staff.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2021
Nicole, thank you for sharing this exceptional feedback of our LTACH hospital with us! We will share this update with our Houston team! Have a great rest of your day!
Wonderful experience. My dad was admitted and requiring a ventilator. He was discharged off the ventilator. The staff was so nice and kept us informed during this stressful time. From the beginning Cari Gonzalez, the liaison, explained what was going to happen and stayed in touch with us throughout my dads stay. I would highly recommend Cornerstone Hospital Medical center to anybody.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2021
Thank you so much for sharing this review about your experience with us, Kate! We will share this wonderful feedback with our Med Center team! Have a great day!
I was so nervous making myself stop telling myself. You can do this.as soon as i walked in the staff is so comforting. They treat you like you entered a big family of caring nuses,doctors. From the entrance to the doorway. I encountered people that care. I wish I could've stayed longer. Answered all my questions. To every need a care possible. Giving me very great care. Like being at the greatest hotel. They are about making you feel comfy and safe. I would definatly recommend this hospital and caring team of doctors nurses. And thanks to all of ya'll from dr. Terry scarsbourogh and my nurses need more of this individual care . My surgery gastric bypass sleeve. Was a success!!I thank each and everyone in that facility for your care and smiles.
Let me just say, people who are putting great reviews about this place, must have been somewhere else. If you want your loved one to be cared for properly, do NOT being them to this place. My father was sent here, and in his last days, he told us he didn't like it there because the nurses were mean to him. We saw it firsthand. The nurses especially one named Julia, could absolutely care less about your loved one. They all cared about the conversations they carried out in the Hall, rather than the ill patient in the room. How dare this hospital hire such horrible nurses. The xray guy who came to my fathers room, flipped him around like a piece of meat. All the bad reviews on here, are TRUE. DO NOT BRING YOUR LOVED ONE HERE.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2019
Laura, Cornerstone Specialty Hospitals Medical Center strives to provide the highest quality, patient-focused healthcare, and customer service to every patient and family member it serves. We will share your thoughts with our CEO. Thank you.
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SV
Stephanie Vega
9 Feb 2019
We are having a horrible experience with the facility and some staff members. My family member has been here for a month and the temperature in the room is never right. Either it's too cold or too hot. We have complained several times but get no results. My family member stated hours go by and no one comes to check in. Some staff members have extremely bad attitudes when you ask for assistance it is very obvious that they are annoyed by it. I address my concerns to our case worker and that we wanted to transfer to a different facility I was told we could not which is BS!! The case worker stated we would have someone to check on him daily to ensure that concerns are being addressed however that never happened. I would not recommend this place at all. Choose a better facility.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2019
Stephanie, Cornerstone Specialty Hospitals Medical Center is dedicated to providing the highest quality, patient focused healthcare and customer service to every patient, family member, and physician it serves. We will share your thoughts with our CEO. Thank you.
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AB
Alyssa Beaver
14 Mar 2018
my grandfather was placed here for hospice care. although he only made it a day before passing, i can honestly say that these nurses, CNAs and respiratory therapists were some of the most compassionate and caring professionals that we encountered during my grandfather’s 3 month illness. i am quite knowledgeable as well because i am a nurse myself. we had a lovely experience as they cared for my grandfather and my family while grieving.
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2019
Thank you, Alyssa! Our staff at Cornerstone Specialty Hospitals Medical Center is dedicated to providing the best of service. We will share your praises with our team.
Beware of this place don't let the way this place looks fool you!
Had to get a sitter just to see what's going on they came to change my mothers sheets and my mother use the restroom on her self the sitter let the one who changed the sheet that she needed to be changed and they said they would let the nurse know.
It took them 45mins to change her the sitter had to call them.
Them knowing my mother is all raw in her private parts!
Some of the staff are dirty they dropped stuff on the floor and tried to use it on my mother!
Her room had stuff on the floor like stuff they would open and use on her! Asked for a call back by the administration person Rose never called me back!
Just horrible!!!!
Antwort von Vibra Hospital of Houston Unternehmen4 Oct 2019
Jesse, Cornerstone Specialty Hospitals Medical Center is dedicated to providing the highest quality, patient-focused healthcare, and customer service to every patient and family member it serves. We will share your thoughts with our CEO. Thank you.
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