Eric's Car Care - Med Center

DC

Daniel Cole

12 May 2026

Just want to thank Sebastian and the awesome team that worked on my car! Awesome customer service during a difficult time for me! The guys provided exceptional service and exceeded my expectations! Highly recommended and you will not leave disappointed!

ES

Erika Sepulveda Local Guide

7 May 2026

This is my second visit getting an oil change from this company and the customer service has always been very helpful and amazing at what they do. Sebastian helped me tremendously with explaining what was wrong my vehicle and was very patient. I would definitely recommend this place to anyone looking for a reliable car care.

RD

Richard Dusek Local Guide

7 May 2026

Everyone at Eric's that I had contact with was friendly and accommodating. Sebastian the service adviser was the best of all. His customer service skills are second to know. There were no surprises. Everything was explained exactly. It was a pleasure ding business here. I highly recommend Eric's for all of your automotive repair work.

MS

Ms.Charles

4 May 2026

Im so happy for the great expertise service with Eric car care. Sebastian was amazing with helping me understand everything thats needed to repair my vehicle and the support with helping me find financial assist with the cost of my repairs,I really appreciate him and his great customer service, the whole team is amazing 👏 🤩 ❤️

KW

Kristine Wang Local Guide

26 Apr 2026

EXTREMELY FRUSTRATED with how this shop handled my car. I originally brought it in expecting to pay around $280 for a diagnostic, which I was completely fine with. Instead, the situation escalated into a $2,800 repair with little to NO clear communication.

I spent the entire day calling Sam for updates and kept getting vague, unhelpful responses. It wasn’t until 5pm—before closing—that I finally got a call saying they had “found” additional issues and “urgent” matters. NO clear explanation, NO itemized breakdown, and NO written quote was ever sent after that call.

I also want to mention that Sam was not helpful throughout this process. Communication was vague, and instead of clearly explaining the issues and confirming what I wanted to move forward with, it felt like assumptions were made that I had agreed to the services.

The next morning, I called again and was told they were already almost finished with the repairs—even though I NEVER clearly authorized that amount of work. At NO point was there transparency about what was actually necessary, what was urgent, or what I was agreeing to.

This felt like a complete LACK of communication and professionalism. I was NOT kept informed, NOT given documentation, and NOT given the opportunity to make an informed decision before major and expensive work was performed.

Once my car was returned, I found parts that were loose with soot and dirt all over my car seat and door. TERRIBLE QUALITY OF WORK DONE.

I would strongly advise others to be cautious. Get everything in writing, ask for a full itemized estimate, and make sure you explicitly approve the work—because that did not happen in my case.

EH

Elissa Hutchins

7 Apr 2026

My car had a no crank no start a week before my wedding. They were very timely and communicative about issues! Not only did they keep me in the loop every step of the way, they also gave us a wedding gift discount because they’re were so nice!

KM

Kriston Milburn

11 Feb 2026

I rarely leave reviews, so this should say a lot.

I brought my 2018 Volvo S90 to Eric’s Car Care for an A/C diagnostic because the air was blowing hot. I had a scheduled appointment and dropped my car off around 7:00–7:30 a.m. on Friday, yet I didn’t get my vehicle back until Monday. I also never received an update call—I had to call them myself. While delays can happen, my real concern is the accuracy and honesty of the information I was given.

After their inspection, I was told my vehicle needed a new A/C compressor, condenser, and expansion valve, bringing the total repair cost to $6,411.07, including labor. That is a major expense, so I declined the service and sought a second opinion.

I then took my car to Alpine Motor Works, where they identified the actual issue: a leaking Freon valve. They replaced the valve and recharged the A/C system, fully resolving the problem for $205.65 total.

There is no reasonable explanation for being told I needed over $6,000 in repairs when the real issue was a minor leak. This feels extremely misleading and unprofessional. I was even encouraged to finance the repair and pay off the balance within 90 days, which now feels even more concerning given how unnecessary those repairs turned out to be.

Being given such drastically incorrect information after a diagnostic is unacceptable. Customers rely on shops to provide honest assessments, not inflated repair recommendations.

I will not be returning, and I strongly encourage others to seek a second opinion before committing to major repairs here.

KR

Kathy Raford

20 Jan 2026

Eric's has been proven to be trustworthy. The staff and service were both good. During a diagnostic on my vehicle I was informed that work done at another shop wasn't correctly done and I should take my car back to the previous mechanic. I did and the work was re-done. Thank you Eric!

NC

Nora Catherine

12 Jan 2026

I stopped by 30 minutes before they closed hoping to get my headlight fixed but prepared to be asked to come back the next day. Not only did they fix my headlight but they also put air in my tires and fixed my license plate light in less than 15 minutes. Incredibly kind and efficient service.

AT

ashwin thacharodi Local Guide

20 Dec 2025

I had one of the worst experiences I’ve ever had with an auto repair shop at Erick’s Car Care. They kept my car the entire day and did absolutely nothing, despite me clearly explaining that I needed the car for a long trip the very next day. That urgency was communicated upfront.

They quoted $125 just to “have a look” and diagnose the issue. I clearly told them I would pay once I got the car back, which they agreed to. However, even without charging me, they still failed to inspect the vehicle, provide any diagnosis, or make any progress at all.

During the first interaction, they appeared polite and professional, which gave me confidence. Unfortunately, once they had my car, the attitude changed completely. Communication dropped off, responsibility disappeared, and the service became unacceptable.

By the end of the day, I was left with wasted time, no answers, and unnecessary stress right before a long planned trip. If they were unable or unwilling to work on the car, they should have been upfront instead of holding my vehicle all day. I even called them on phone twice to make sure the repair is happening

This shop shows a lack of professionalism, transparency, and respect for customers’ time. A good first impression means nothing when the follow-through is this poor. I would strongly advise others to avoid Erick’s Car Care, especially if you are on a tight schedule or need dependable service.