Manage reviews
Answer every review — in public
How you answer a two-star review says more about your business than ten five-star reviews. Reply on your page, clearly marked as the business, and turn critics into fans.
Included on Basic ($49/year) and Premium.
Delivery came a day late.
Bloom & Co Business
Sorry Tom — the courier missed a slot. We have refunded the delivery fee.
Illustration with sample data
What you get
Reply to reviews
Clearly yours
Replies carry a Business badge so readers know who is speaking.
A real conversation
The customer can answer your reply — it is a thread, not a comment box.
Ask for an update
Fixed the problem? Invite the customer to revisit their rating.
Never miss one
Get an email for every new review, with a link straight to it.
How it works
Up and running in three steps
- 1
Claim your page
Prove it is your business.
- 2
Open Reviews
Every review on your page, newest first.
- 3
Reply
Write your answer; it publishes on your page.
Questions
Which plan do I need?
Public replies start on Basic.
Can I delete a bad review?
No — you can report a review that breaks the rules, and a moderator decides. Replying is the best answer to honest criticism.
Can my team reply?
Yes, any team member can reply for the business on Premium.
Start answering your reviews
Claim your page and reply to your first review today.
No card needed to start. Every paid plan is one payment for a year — nothing renews by itself.