Kyle and his team are great! If I had questions, Kyle would take time to answer them, and also, he would find out from his team the current status of what was going on with my vehicle and break down the technical details to me at an understandable level.
Reply from Firestone Complete Auto Care business4 Jun 2026
Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!
Great service on this location and chief manager Alex and his team work very professional and with great results!
Reply from Firestone Complete Auto Care business4 May 2026
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
The customer service is absolutely terrible when it comes to material damage to your car—especially after you’ve already paid for a service. I have video footage showing the condition of my tires when they arrived at their shop; it was a nine-minute drive with no traffic issues whatsoever. 🙄 How is it possible that they claim to know nothing about this and have no explanation? 😒 They simply turned their backs on us and left us hanging mid-sentence. To top it off, the damaged part is extremely difficult to find and purchase.
Reply from Firestone Complete Auto Care business4 May 2026
Hello, FelicityB. We're sorry to hear that your visit wasn't as satisfactory as it could have been at the Wallisville Road location. We'd like to ensure your concerns regarding customer service are addressed. Please email us at [email protected] with these details of your visit, the store location, and contact information. We truly value your business with Firestone, and we look forward to hearing from you soon. ^Mariah<br>
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DB
dani brink
16 Apr 2026
I always have a great experience at this Firestone location. The staff is consistently friendly, professional, and easy to work with. They’re straightforward about what my car needs and never try to upsell or pressure me. I really appreciate how honest and helpful they are every time I come in. Highly recommend this team.
Reply from Firestone Complete Auto Care business4 Feb 2026
Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!
Came in for an oil change and wiper replacement on my work truck. Alex was very helpful and made the whole process quick and easy. Great customer service and fast, reliable work. Definitely recommend!
Reply from Firestone Complete Auto Care business4 May 2026
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Firestone on Wallisville Road always does a great job by having my truck fixed and ready with any service that needs to be done. They are super friendly and helpful! Totally recommend this location!
Reply from Firestone Complete Auto Care business4 May 2026
Hi, we work hard every day to deliver top-quality, expert auto service that gets you back on the road fast. It really makes our day to see that our team hit the mark. Thanks so much for the great review!
Alex was so helpful today! He was very knowledgeable and helped me understand what was going on with my car. I will definitely return for future repairs!
Reply from Firestone Complete Auto Care business4 May 2026
Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.
Made an online appointment for an oil change and my car was serviced at the time I requested. I was out within a hour. Staff was very courteous too. It was a great experience.
Reply from Firestone Complete Auto Care business4 May 2026
Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.
I had a great experience at this location. Alex and team ensured my issues were resolved. Same day appointment made everything so smooth during ny visit.
Reply from Firestone Complete Auto Care business4 Mar 2026
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
This Firestone location is outstanding. Everytime we need to get some service done on our vehicles, we visit this location. The customer service has always been top notch. I would definitely recommend visiting this location for your vehicle services.
Reply from Firestone Complete Auto Care business4 Jan 2026
Hey, we’re so glad you had a five-star complete auto care experience. We hope you’ll keep us in mind the next time you need quality tires or expert service. Thanks for choosing our location!
