kind staff 11 pool 7 comfortable beds 5 full kitchen 5 kitchenette 4 fire pit 3 laundry facility 3 safe location 3 hearing impaired room 2 new building 2
Dawn H Local Guide
27 Oct 2025
Breakfast was excellent. Our mattress had a big dip in it. Room was quiet and clean. Good location with gated covered parking. The hot tub was great!
Eric Graham Local Guide
29 Sep 2025
Had a reservation here. I canceled and left. Looks worse then motel 6. Should not be a Marriott for over $109 a night
Rachael Caron Local Guide
18 Sep 2025
The hotel is dated. More like a motel. Room was musty. Door locks didn't work. Had to put a chair against my door. I am a Marriott Elite member and I have always had good stays. This one was beyond sub par. Breakfast was not good didn't eat. No juice. Very little selection. My room was noisy and I barely slept.
2709 Local Guide
12 Sep 2025
wonderful Pl., Gabby and the bunch are a wonderful customer service team. The rooms are clean. The property is neat. The staff that works there. They’re very nice and very helpful. I would advise anyone to come and stay at the residence Inn here off of Westheimer. Wonderful Pl., Gabby and the bunch are a wonderful customer service team. The rooms are clean. The property is neat. The staff that works there. They’re very nice and very helpful. I would advise anyone to come and stay at the residence Inn here off of Westheimer.
Jasmine Omo Local Guide
5 Sep 2025
I checked in and literally checked out a few hours later. I couldn't do it.
I'm a lifetime Marriott elite member and I'm sad to say that this property was an extreme departure from what I've come to expect from Marriott properties.
The ladies I spoke with at the front desk were both very kind and helpful (Betzy was one of them). That was the one good thing I can say about it.
As stated by others, this hotel is in great need of an exterior cleaning and renovation. The doors are dirty and the outside is strongly reminiscent of a motel from the 90's.
They've done work to update the furniture and painting inside the rooms. Unfortunately that didn't make up for the rest. In terms of the comments about bugs, I didn't see any live creatures but I was only there for about an hour total. The front door had many gaps in it even when closed so it was clear to see how bugs could get in easily. The door also had some issues with the lock and as a solo woman, I wasn't comfortable staying.
Even when thinking about the value of points being saved by selecting this hotel, I could not stomach it and left and decided to go to another Marriott property in the area.
I'm sure this property has potential but it needs a lot of work!
Eli Local Guide
25 Aug 2025
⚠️ Complete Violation of Safety, Privacy, and Human Decency. - Titanium Elite (Lifetime Gold) member.
⛔My room, with all my personal belongings inside, was given away to another guest. This was not a simple mistake; it was a complete breakdown of this hotel's duty to keep its guests safe
.Here is a summary of the failures:
🛡️ Grave Safety Failure: Another guest was given a key to my occupied room, leaving my personal belongings and physical safety completely unsecured.
⚕️ Medical Negligence: Staff ignored my explicit pleas for access to vital medication during a medical emergency they had caused.
🔒 Total Privacy Breach: Staff suggested searching my room without me present to find "proof" of ownership.
🤝 Humiliating Treatment: Despite my calm and polite demeanor, I was treated like a suspect instead of a guest; forced to prove my identity over an 80-minute ordeal
💸 Financial Insult: Charged in full for a night I was forced to flee for my own safety.
This horrifying ordeal forced me to pack my bags and leave the hotel late at night feeling completely unsafe. To be charged in full after such a dangerous experience is unacceptable. A full refund is the absolute minimum required, and I have escalated this matter to Marriott's corporate offices to ensure brand-level accountability. Do not entrust your safety or well-being to this establishment.
A A Local Guide
3 Aug 2025
The hotel was EXTREMELY NICE. I liked how everything was neat, organized and CLEAN! We needed to stay here after we had issues with our AC and RAQUEL was very PROFESSIONAL. Definitely will come again, she took great care of us. Thankyou RAQUEL for being so NICE. You made a difference. Thanks for being understanding and having a sense of urgency.
Plus, they had great oatmeal with all the great toppings. Complimtary breakfast.
VERY HAPPY
David Thaddeus
24 Jul 2025
On June 28, my keycard stopped working. After reprogramming it, I got in, but the deadbolt (which had been previously taped open) somehow activated while I was inside. I became trapped. I called the front desk repeatedly—no one answered.
As a 68-year-old architect, I recognized this as a life-safety emergency. After trying everything I could, I was forced to climb out through the window onto a third-floor walkway. Later that evening, I was promised repairs and returned to find nothing had been done. I had to climb back through the window a second time to retrieve my belongings. I handed my luggage out the window and was moved to another room.
This situation was dangerous, traumatic, and completely unacceptable. I sent formal complaints to Marriott and received no impactful response or promise to remedy the situation. The property is in disrepair as evidenced by this very serious safety violation and a gross failure of management. I wonder if Marriott will repair this door before renting it again.
As a Rewards member, I’ve stayed at many Marriott properties over the years, but after this, I have serious concerns about guest safety, maintenance standards, and accountability.
Jessica Ceba Local Guide
18 Jul 2025
They have BED BUGS!! We got bitten by bed bugs there, I told staff and was moved to a new room but that room also had bed bugs blood stains on mattress. I got transferred to a third room and that room had bed bug mattress covers with rust and blood colored specks on them. Please be aware of the risk. We are still dealing with the repercussions of having stayed there! and on top of that are dealing with welts and bites on our bodies. Absolutely atrocious experience! Stay at your own risk.
Shamica Mason Local Guide
16 Jul 2025
I booked this hotel through trivago and when we got there I realized that I needed to book an additional room because we needed another bed. It was me, my husband, my two sons, and my stepdaughter (my husband’s daughter) so we booked an additional room through Residence Inn. Treniece at the front desk was extremely helpful and kind through this little mix up on my end. She booked us an additional room and our rooms were next to each other. Treniece was also very knowledgeable every time I came to the front desk with a question or request.
The rooms were fine. We had no complaints. There was a living room with a sofa bed, a full kitchen, a bedroom with a queen size bed, and bathroom. The bed was a little small to me because I’m used to a king size but it was no big deal.
The hot tub was hot enough. I’ve stayed in other hotels where the hot tub was only lukewarm warm. This one was the perfect temperature. Also, the housekeeping ladies did a great job cleaning our room everyday.