YES-BUT.
Our experience with RC people is great. BUT- the policy’s the employees must service you under stink.
For instance, if you buy a new car here and have a simple dash light they will not tell you on the drive (by plugging in) what is wrong with it. Some other dealers will. Here, you have to leave your car for 48 hours, eventually they plug in and AI text what is wrong with it, estimate how much longer (days) you must wait to get it back; all with no loaner cars.
So you are better to buy a new car at a different dealership with expedited shop service. A dealer where they will analyze your troubles, order parts as needed, and then schedule for you to take it in. ie appreciate you! People and performance are fantastic! 5 STARS. Ownership 1 STAR as policies are ridiculous : (
Reply from Ron Carter Chrysler Dodge Jeep Ram in Alvin business4 Jul 2026
Thank you for sharing your experience, Larry. We're glad to hear that you found our team to be fantastic, but we understand your frustration with our policies regarding service wait times and loaner cars. Your feedback is important to us, and we will take it into consideration as we continuously strive to improve our services. If you’d like to discuss this further, feel free to reach out via text or call.
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Tina ReynoldsLocal Guide
12 Jun 2026
Communication is key when providing customer service. I’ll start with being ignored for 5 minutes before one of the 3 men at the counter of the Jeep service department acknowledged us. No one was in line, but the computer and cell phones were more important. I have an extended warranty purchased there at the dealership. I was quoted $195 for diagnostic fee, but if the repair was covered under warranty, it would be $50. I was charged $195 for the warranty work completed and was told because 6 things were wrong with my Jeep, I was lucky they didn’t charge me $195 per item that was wrong. I would suggest if you do business here, get your quotes in writing. The repairs done were completed and done within a week, because parts had to be ordered. So, I have no problem with the people that repaired my vehicle and completely satisfied with the work completed.
Reply from Ron Carter Chrysler Dodge Jeep Ram in Alvin business4 Jul 2026
I appreciate you sharing your experience, Tina. I'm sorry to hear about the initial communication issues you faced and the confusion regarding the diagnostic fee. It's great to know that you were satisfied with the repair work done on your Jeep. Your feedback about getting quotes in writing is valuable, and we will certainly take it into consideration to improve our service. If you have any further concerns or need assistance, please feel free to reach out to us.
