Westside Lexus Service Center

SJ

Shannon J. Simmons Local Guide

12 Jun 2026

Always a pleasant experience! Service is fast, friendly, and thorough! Would highly recommend! Love My "Jolli" Lexus RX350h :)

PV

Pam Virgadamo Local Guide

6 Mar 2026

We brought in our RX350 and IS350 both for general inspections and to have any necessary repairs performed. Our service advisor was Taylor, and we were very pleased with our experience. He was very knowledgeable and patient. He explained the concerns found by the technicians, but was not pushy and let us decide which repairs to have done, which I greatly appreciated. We will definitely be bringing our cars back to Westside and Taylor in the future.

SM

Stephen Mosely

6 Feb 2026

Took my little cream puff (2002 Lexus Sc-430/35,000 miles) in to replace two "6x9" door speakers, replace an antenna mast and replace a battery clamp. Going in, I knew it was going to be a long day.
All said and done, I rate my experience an A+. After driving over two hours to make my appointment for 9:00 am and leaving at 5:00 pm, the folks at Westside Lexus on Katy Freeway was a pleasure to work with. From the drive-up service reps to the ladies at the check-in/check-out service desk, I was well treated and felt special. Big shout-out to everyone in all departments for seemingly a total team effort. Special shout-out to my new friend Chris Nemoto - Service Consultant. Would have been a nightmare without his kindness and professionalism.
WESTSIDE LEXUS 12000 Katy Freeway is the place to go!

Thanks guys;
Stephen Mosely - C.O.O. at KSAP-96.9 FM
"The Breeze Radio" in Port Arthur, Texas

PW

Pat Wright

5 Feb 2026

I've owned Lexus ES 350s for years. Before today, when my car would need service, I would request a loaner car, which is a great help.

However, today I chose to wait at the Westside Lexus Service Center and use the time there to work (on my laptop). What a wonderful experience!

At first, I sat in a comfortable chair in one part of the *huge* waiting area. Kiersten, who had helped me with the service order, approached and suggested I'd be more comfortable in one of their "quiet areas." Great! She walked me over to a nearby area I'd never ventured into. There, I had my own mini-office: a small round table and 2 chairs in an enclosed space. Perfect for my needs. So, I was able to work away, without interruption.

A while later, I remembered I had to take some pills but had forgotten to bring a bottle of water. A young woman (obviously an employee) passed by my mini office. I flagged her down, asked where I could find some water, and she brought me a bottle. Service!

Shortly after, I grabbed my belongings, used the immaculate ladies' room, and stopped by the coffee area. The coffee from their machines, was very good.

Then (an hour after my appointment), I was notified that my car was ready! After paying for the service, I was walked out to my car.

How can any dealer compete with such great service! I've been using Westside Lexus for years, and I'll continue to do so. And, maybe next time, rather than requesting a loaner car, I'll just stay at the Service Center again and do my work until my car is ready. That means only one trip up and down the Katy Freeway--and a comfortable, quiet place to take care of business.

I must add that Kiersten was extremely helpful and professional. I highly recommend her.

MS

Matt Stovall Local Guide

15 Sep 2025

I did not buy my Lexus from Westside, but I do have it serviced here. My Service Consultant Brian Corral has been excellent to work with. He has been very friendly and keeps me informed of where my car is in the process. The waiting area is comfortable and well stocked with drinks. The waiting area even has office spaces with tables if you need to work while waiting.

BS

Ben Szutu Local Guide

17 Nov 2024

Great service department, was able to schedule an appointment for the next business day. Check in area is about the size of an airport rental car return. Like they say, everything is bigger in Texas. Assigned service rep meet me in on a few minutes, wrote up the order and I was back at the waiting area. The waiting area is bright and clean, with coffee machine, clean bathroom. Plenty of seating space. Battery was replaced in about an hour and got a complementary car wash. Quick and easy, definitely a great visit.

GA

Gabriel Arguello Local Guide

18 May 2024

I just took my two LX600 for service and Tom went above and beyond not only to accommodate each of them back to back but to make sure all services went done, a couple ding repairs were fixed, butler washes and recalls were also performed and it all took less than a day each. Very happy with the vehicle, service and communication throughout the process.