Red Roof PLUS+ & Suites Houston - IAH Airport SW

AS

Aparajit Sridharan Local Guide

20 Aug 2026

Horrendous experience.. where do I even begin? The musty smell or the obvious mold on the walls which they refuse to acknowledge? Had booked the stay for two nights but left after 9hrs. The fastest I have ever vacated a hotel. You can smell the obvious difference between the lobby and the wings with the rooms. Don’t be swayed by the photos you see on google or the nice smell or shiny floors in the lobby. Wait till u see the actual rooms, the musty smell will wrench your guts and the mold would probably make your lungs collapse. And let’s not forget the dated color of the whole place, looks like it was the scene of a crime show from the 70s. I had heard that Red Roofs are generally bad, had hoped that the “Plus” in their name would mean for something. Found it the hard way that it means you get more germs, bugs and mold. Don’t! I repeat! Don’t ever book this place unless you are absolutely desperate!

JJ

Jessica Jazmine Estridge

1 Aug 2026

We called ahead of time to confirm whether a deposit was required and were told that we did not need one. Based on that information, we traveled a long way to the property with our one-year-old and used the last of our money to book the room.

When we arrived, we were suddenly told that a deposit was required, which we did not have. We explained that we had called beforehand and were given different information, but the front desk associate, Tony, was extremely rude, inconsiderate, and unhelpful.

I asked to speak with a manager, and Tony initially refused saying that the manager was could not be contacted and did not wan to be disturbed. When I continued asking, he eventually tried to contact the manager but then told me the manager would tell me the same thing. I explained that we had a small child and would have nowhere to go if we couldn't check in. Instead of showing any understanding, Tony raised his voice at me, told us to either pay the deposit or leave, and even threatened to call the police.

My husband also tried to speak with him, and Tony was rude and disrespectful toward him as well.

We never even got to use the room we paid for because of the unexpected deposit requirement. The way we were treated, especially while traveling with a small child, was completely unacceptable. I would not recommend this property based on our experience with the front desk staff.

JE

Jeremy

31 Jul 2026

This place needs to be condemned. We checked in to a rank smelling room with human and dog fluids. I put a UV light on everything because the guy swore to us that they just cleaned the place. Here is a video using UV light to determine bodily fluids.

PR

Phelps Ron

5 May 2026

I arrived the front desk guy was extremely dry and cold. I asked him how his day was and he just said okay no smile nothing. Gave me my room key I checked the room it smelled like mildew. Changed rooms the floors were scratched no soap in rooms. Towels were dirty in both rooms. Checked out of my room house keeper was cleaning the next room I spoke she never spoke. I had a hand full of my things along with my daughter. I didn't go back into room to check an make sure I grabbed everything. Which I didn't few hours later I come back to hotel explain what happened and they claimed to ask to house keeper and she said she didn't see anything. Now from my own things to one place if I don't have them in my bag last place was this hotel. Instead they didn't really care and all the cleaning lady said is she didn't see it but she was last person in the room so explain that!? Me then her.. if you can't pay your staff enough then they will definitely find other ways.. from the guest. Very very last time I would stay here! Do not recommend down stairs window are patio doors that are not completely closed from bugs and outside air.. Do not leave anything at this hotel

JV

J. V.F. Local Guide

22 Mar 2026

The first time I stayed here a couple weeks ago it was a great stay room was clean no foul smell, but this current stay was not pleasant at all. The first room had a foul fish smell in it and so they moved me and my guest to second room and that room had a musty smell in it and was hot, I had to get air freshener to try to eliminate the smell,There was no elevator to the second floor which thru me in to a anxiety attack walking down the hallways on the second floor smelt like some one poured cheap perfume along the walls and it was so hot and cold thru out the stay .I couldn't sleep at all from the headache I got from all the different smells ,I will not be returning to this establishment in the future. It took a mental and physical toll on me and my guest.

GU

Gmail User Local Guide

22 Jan 2026

The worst customer service imaginable. They called the police on me after I refused to give the manager another $50 cash. They kept my $50 deposit but still tried to charge my card 7x since checking out.

The back door to your room doesn’t lock which is unsafe in this area. They will not replace toiletries so you will need to purchase your own. Many of the hotel guests are homeless or loud, so you will be woken up every hour on the hour and get almost no sleep. The sheets are stained with unknown liquids and there are roaches.

Good luck to you if you stay here. You will need it.