Tesla The Woodlands Market Street

SP

SP Local Guide

30 Jun 2026

Bought a new Tesla which had issues from day one. Made an appointment at this location; after confirmation and just a few days before the appointment they moved my appointment by a few weeks. I complained that my vehicle was making too much noise and I was worried...they don't care. They will also never have loaner cars....if you buy or have Tesla then don't use this location and regardless hope that you don't have to deal with Tesla service. By far the worst service experience I have had.

JT

Joe Thomson

28 Jun 2026

I scheduled my demo drive for a Tesla because I have been wanting to look into getting a Tesla well when I ask call the location and ask them for more hours. They straight up asked me why I was trying to get more hours when they only give you one hour to drive around to “fill out the car.”
Which in my opinion is not enough time to figure out if you would want the car or not due to you having to figure out how to work the car and get used to the controls since it’s not like a regular car

The representative that I was talking to was completely rude, And since I have looked it up and confirmed with Tesla themselves that they do a 24 to 48 hour FREE demo drive these people straight up told me that I had to pay and put in an order for a Tesla and pay $289 just for 24 hours or the 48 hours on top of having to wait a month for my order to be fulfilled!!!!!!

IN ALL HONESTY, THIS MAKES ME NOT WANT TO BUY A TESLA FROM HOUSTON NOR THE WOODLANDS NOR ANYWHERE AROUND ME AT ALL ANYMORE BECAUSE THEY DO NOT DESERVE MY CUSTOMER SERVICE NOR MY MONEY THAT I HAVE WORKED VERY HARD FOR IF I WERE, YOU DON’T COME TO THIS PLACE

BR

Brian Local Guide

19 Jun 2026

After carefully reviewing current electric cars I was sold on Tesla, especially the self drive feature. I visited this store three times and in spite of staff not working with any visible customer I was never approached or spoken to. I did contact the Austin location who responded, but after consideration didn't feel like driving that far.

NA

Nawar Alsaiidy

30 May 2026

As a first-time Tesla owner, I couldn’t be happier with my experience. Nura went above and beyond while my vehicle was being repaired, keeping me updated every step of the way and making the entire process smooth and stress-free. Her professionalism, communication, and genuine care for customers truly stood out. Thank you, Nura, and Tesla, for such exceptional service!

MS

Miralam Shah Local Guide

29 May 2026

I visited the Tesla location at the Galleria and honestly had a very disappointing experience. The employees showed a very poor attitude and didn’t even get up from their chairs to greet customers or offer assistance. When I asked questions, the responses felt rude and unprofessional. Customer service should make people feel welcome, but this was the complete opposite. This was one of the worst experiences I’ve had at a showroom, and I hope management improves the staff’s behavior and customer service.

SH

Sơn Hàn Local Guide

26 May 2026

Hi Sonia, thank you again for all the time today. You were awesome and honestly taught us so much about Tesla ownership, charging, safety features, and the overall experience. We really appreciated how patient, knowledgeable, and low-pressure you were throughout the demo drive. It made the experience genuinely enjoyable and helped answer a lot of our questions. Thank you again!

HG

Hector Garza Local Guide

19 May 2026

This is by far the worst Tesla location to purchase a vehicle. I scheduled a demo drive, I arrived 10 minutes before scheduled, only for them to have given away my vehicle to someone who just walked in. Please do yourself a favor and go to any other location to do business with. Both the white guy and the hispanic dude are completely inept.

MA

MkPro Arscott Local Guide

16 May 2026

The customer experience was exceptional, and the process was remarkably efficient.

WR

Wilfredo Rivera Local Guide

22 Apr 2026

I recently had the pleasure of working with Christian while exploring the Tesla Model Y, and I can’t recommend him enough.

From the start, Christian created a very relaxed, no-pressure environment, which is exactly what I was looking for. Buying an EV can come with a lot of questions, but he helped ease any anxiety I had by breaking everything down into a simple, easy-to-understand process.

What really stood out was his follow-up. He stayed in touch and made sure I felt confident every step of the way, from the initial test drive to officially placing my order. If you’re heading to this location, definitely ask for Christian—he makes the transition to electric feel seamless!

AS

Amy Smalley

21 Apr 2026

Christian was so much help! He walked me through every step and was honest and caring.