West Houston INFINITI

GP

Goal Properties Inc LLC Local Guide

28 Aug 2026

I just wanna say that Jack Pearson is amazing. I have truly witnessed a manager who cares about his customers and his employees. You rarely find many managers that are equally as concerned or helpful as the sales agents Assisting you. Hassan also is very Thorough and helpful in assisting with the customers needs and wants he doesn’t just try to make a cell. He is persistent with trying to see what it is that you and your family need. I will forever be grateful for this specific dealership because from what I am used to and what I have dealt with, With other dealerships have been horrible, especially humble Hyundai! So to experience this much assistance, no gimmick no hassles no lies. This dealership will forever be my top go to thank you Mr. Pearson and thank you Hassan. Sincerely, Angela

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Yessica Walker

27 Jul 2026

Christine was wonderful and attentive. She has called to check in to make sure we were satisfied with our repairs and that everything was been running smoothly. I appreciate that type of attention. Thank you so much!!

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Alex Wexler

1 Jul 2026

I had a disappointing experience with West Houston INFINITI’s service department. When I purchased my vehicle, I was told that the first service would be free. However, when I brought my vehicle in, they refused to honor it.

The reason they gave was that the free first service had to be completed within the first year of purchase. This requirement was never clearly explained to me at the time of purchase. If there was a deadline or specific condition, it should have been communicated upfront so customers could plan accordingly.

A dealership should not offer a free service benefit during the sales process if they are not willing to clearly explain the terms and honor the promise. This was frustrating and disappointing, especially after trusting the information provided when I purchased the vehicle.

I hope West Houston INFINITI improves its communication and transparency with customers so others do not have the same experience.

JD

Jess D Local Guide

29 Jun 2026

Best car shopping experience I've ever had, by far! Geno, Ryan and Jack were the dream team. We were coming home on a road trip, stopped in and test drove a ride they had that we liked. They had us in and out in under 2 hours, then we rode home all smiles in our new car. Will absolutely look to them again for future purchases - thanks fellas!

RO

Robin

13 Jun 2026

Seydou and his team were fantastic from start to finish. We started doing business via phone and text since I live 7 hours away. He was great about sending me pictures and texts to reassure me that the QX60 I was looking at was in excellent condition (it is a 2025 CPO vehicle). He was completely honest and thorough and met every one of my expectations. He followed through with all of my (many, many, many) requests and had excellent communication with me. If he didn’t know the answer to something, he was honest and utilized his company’s resources to find out the answer in a timely manner. I have had several negative past experiences at other dealerships and he has restored my faith that there are still some honest car dealerships. We actually almost bought my teenager a vehicle there too the same day but, only because of the specific vehicle not meeting all of our needs, we chose not to pursue that one. When I am in the market for my next car, I will be happy to travel another 7 hours to be a repeat customer!

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Mark Lahr

23 May 2026

The recent service on my QX60 was completed professionally and efficiently. Ken communicated clearly throughout the process, addressed all requested maintenance items, and ensured the vehicle was returned in excellent operating condition. The car handles much better after replacing the front struts, and the overall ride quality and stability have noticeably improved. I appreciate the thorough work and attention to detail throughout the service experience.

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Felicia Speed Local Guide

13 May 2026

Great experience and David was very knowledgeable and welcoming. I was rushed off during check in or at check out and received a detailed verbal report on the service and upcoming care of my vehicle. Found my new home for the care of my vehicle, thank you West Infiniti!!

TF

Travis Forward Local Guide

11 May 2026

David is an exceptional employee. I feel he goes above and beyond expectations to make sure all of my questions and concerns are answered. He truly goes out of his way to make customers feel like INFINITI cares.
The West Houston Infiniti dealership is a very special and tight-knit group, and I truly enjoy dealing with them.
Travis

BJ

Bryanna J. Rodriguez

7 May 2026

First of all if I could rate more stars I would! Gino Santos helped us and he was really kind and never pressured us to cosign for a vehicle, he found something that me and my husband can afford. You could tell he wasn’t money hungry, but genuinely wanted to help us out. We love our car so much ❤️

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Day G Local Guide

27 Mar 2026

I had an exceptional experience in this INFINITI dealer. The process was smooth and transparent from start to finish. I would especially like to thank my service advisor David Torres for his professionalism and attention to detail. He helps and guides me with the repair and maintenance of my car QX60 simple and pressure-free. Highly recommended!