AutoNation Ford Katy

AH

Ahlia

29 Aug 2026

We came today to get a truck for my dad and he found one that he loved.

Ms. Myriam Laaboudi was the most patient and most helpful person that we could have asked for and we are truly grateful that our process went smoothly.
No complaints and no problems on our end, so if you are looking for someone who will truly help and take care of things so that everything goes smooth and quick, Ms. Myriam Laaboudi is your person.

Ms. Myriam Laaboudi is bilingual and she answered all questions me and my dad had with ease.
So if you need someone who is bilingual she is definitely your person!

My younger sister will be buying her 1st car very soon and we are so excited and happy that we have someone so her process also goes smooth.
I know she will be in good hands just as my dad was in good hands.

Thank you!!

JD

Jason Dillard

13 Aug 2026

My overall purchasing experience was fantastic. The salesman was a young man named Justin, whom we immediately took a liking to. Friendly, pleasant to deal with, no pressure, just answered questions and put us first throughout the process. We appreciated his humble attitude while being knowledgeable and professional. Justin went the extra mile, as they say, and never made my wife and I feel anything more than comfortable and well taken care of.

The dealership itself was pleasant enough for being a larger one. There was plenty of room to discuss business without being on top of the next salesman doing his thing. Although we did come in very prepared with numbers and knowledge of the product, we didn't have to deal with too much of the back and forth between salesman and sales manager. Negotiation didn't last long and we were on our way to finance.

The finance manager was equally friendly and down to earth. Although we are aware they are trained to get cozy with customers and butter them up for the sale, this guy simply did his job explaining things, gave us ample opportunity to ask questions and voice concerns, then went on with closing the deal. Again, no pushiness. We appreciated that a lot!

On a side note, we really appreciated that there weren't 15 salesman outside smoking by the front door. No bigger turnoff than smoking vultures circling around potential prey as they walk up.

Overall, we would return to Auto Nation Katy to purchase again.

RR

Rollin Riffle Local Guide

11 Aug 2026

Honestly a surprisingly great experience. Simon Pavlik is a new Salesperson but showed the professionalism and dedication you see in much more experienced Salespeople. His leader Byron was a man of his word and simply asked what I wanted and then made it happen. Moe was my guy for financing and he as well was a breath of fresh air. He explained the process so that I left without any questions. I would definately recommend Ford Autonation of Katy to anyone , especially if you are tired of the big city dealerships attitude.. Great Great experience.

LH

Loveearl Hodge

27 Jul 2026

They were very eager to return call and text until the deal was done. I have messaged Justin my salesperson several times and gotten no response. So I don’t stop there I message the sales manager Manny with no response or answers other than I’ll call you Thursday, I’m busy. That was over 2 weeks ago. He did call from a number that when I called back said it was a sports complex. My iPad holders on the back of my captain chair headrest broke the very first day and the charging port on back of driver seat is crooked. Paid $80K for a vehicle to break first day with zero customer service. They also took my floor mats out of the Tremor Ford Expedition that I purchased! They put my old expedition rubber mats in but should have left the carpet ones that come with the vehicle. I also have not received any points in my ford app for the purchase. I have ask both the salesman and the sales manager about it and neither have responded. I also ask about my WiFi on vehicle with no response so I googled that and figured it out on my own. Also, what they told me they would give me for my trade was $3K lower than their quote. The only thing my trade needed was tires they said. I have had to contact Bill Fick Ford in Huntsville to see if they can fix my iPad holders and charging station on the seat headrest. I’ve purchased 10 vehicles from Bill Fick and I have to say even though I saved $2K total the customer service is horrible from Auto Nation Ford! Yes, I’ve given both the salesman and the manager a chance to make things right before leaving this review but they continue to ignore me. I’m back, and even more upset! They are still lying to me and have zero answers a month out. It gets better! They did not send the amount they charged me for my trade in difference to Ford. The contract shows they are sending $47,796.18 to ford for my payoff. They did not. Instead they only sent $46,596.64 a difference of $1,199.54 and NOONE WANTS TO TAKE THE BLAME! Manny Gomez says he didn’t take my money and while he was not the finance guy he was the one running the numbers and whom I explained that I had made a payment on my trade that had not posted. He brought me something showing the trade balance and told me they would send that amount and ford would refund if over payment. Surprise NO they did not send that amount and they owe me $1,199.54. He has told one untruth after another and I have all the documentation. As much as I wanted this to be a good experience with future transactions I now know that I will NEVER BUY FROM AUTO NATION FORD IN KATY, TX AGAIN! Jared the GM of sales called me this evening and assured me he is working on everything. So I will give him the benefit of doubt and trust that he is doing what he says he will do.

LP

Liuscar Pacheco

23 Jul 2026

We had a really good experience at AutoNation Ford Katy. Everyone was friendly and helpful, and they worked with us to find a deal that fit our budget, which we really appreciated.

James Avesta was a pleasure to work with. He was calm, patient, and took the time to understand what we were looking for. We never felt rushed or pressured, and he answered all of our questions along the way.

Overall, the whole process was smooth and straightforward. We’re happy with our purchase and would definitely recommend AutoNation Ford Katy, especially James Avesta, to anyone looking for a positive car-buying experience.

LD

Luis Delarosa

18 Jul 2026

I had an incredible experience purchasing my brand-new F150. The salesman who assisted me was both James , and I must say, James was exceptional.

MQ

Mark Queen Local Guide

15 Jul 2026

I took my 2024 Ranger Raptor in for a front camera sensor fault. The service advisor Joseph Gonzalez was truthful, he warned me about the 2 day lead time needed to get it on the computer and while disappointed I left it.. Imagine my shock when he called me 8 hours later telling me they had got it on the computer and solved the issue. All under warranty! Joe was amazing and provided me with
TOP NOTCH SERVICE!!!

QZ

Qi Zhu

4 Jul 2026

I recently purchased a Mustang Mach-E from this dealership and couldn't be happier with the level of service. Buying an electric vehicle can come with a lot of questions, but my sales representative was incredibly knowledgeable about EV technology, battery chemistry, and public charging networks. The financing process was straightforward, transparent, and respectful of my time. They delivered the vehicle perfectly detailed and fully charged. Exceptional customer service from start to finish!

MW

Matt Walker

3 Jul 2026

Would like to thank James A. and James P on excellent customer service. They both made the buying experience excellent. They both were relatively new to that dealership, and navigated the sale and professionalism with ease. I would def go back to the dealership for my next purchase.

AC

alessa Chapa

25 Jun 2026

Tyler and Noah made the entire car-buying experience amazing from start to finish. They treated me like a friend, not just another customer, and genuinely cared about helping me find the right vehicle. At no point did I feel pressured or rushed into making a decision. They were patient, honest, and made the process as smooth and stress-free as possible. I truly appreciate all their help and would highly recommend working with them if you’re looking for a great car-buying experience!