This felt very budget. There are no coffee pots in the rooms, or kettles. Just a microwave and mini fridge. The amenities felt spare- tiny bottle of shampoo and no lotion or anything.
The room was huge and the bed and pillows very comfortable. The room was super clean and the staff incredibly sweet (especially to my kid). So the staff isn’t the issue. The fabric on the sofa was plastic and the whole place felt kinda cheap. It’s was fine, but for that price we could do better
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IM
Isabel MoralesLocal Guide
21 Nov 2024
It wasn’t the greatest but it wasn’t the worst either. As soon as we went in noticed the room had a funky smell, I noticed the bathroom didn’t have a fan nor a counter to place hygiene, make up ect. We had issues with the toilet as well. The room was very clean. I inspected the bed and the sheets were clean. Only thing that worried me was the mattress it had no bedbug protector. Who wants to carry bedbugs around ?? and the mattress was yellow. Definitely time for new mattresses. Lightbulbs in lamps are too dim. Loved the view.
Breakfast was good. Descent.
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KA
KayLocal Guide
28 Jun 2024
We had a very lengthy stay here and experienced a whole array of service experiences. Upon check in, I was informed that city workers had hit a water line and shut down all water access to the neighborhood. Water was expected to be out potentially even until the next day. Certainly not the type of news you want to receive after a long travel day. While I know this wasn't the hotel's fault, there was no effort to partially comp the first night or even give customers reward points for the significant inconvenience. I thought it was the least hotel staff could do, especially for customers who booked for many nights. Nothing was extended to guests. I tried - was flat out denied. That left a pretty bad impression.
I'm also a Best Western rewards member and should have been given bottled water upon check in. Front desk didn't mention it - I had to ask directly and was then told there was no water to give. Strike 2.
Rooms are dark, dank and very old. But the one thing that this location offers is a separate living room which offers much more space than a regular hotel room. Free parking is a plus. Breakfast was modest. Staff members handed out the equivalent of Jimmy Dean breakfast sandwiches that you needed to microwave yourself. There's a breakfast waffle option, fruit, yogurt, breads. The breakfast area is quite large and easily seats 50 people spaciously so I considered that a plus as well.
Hallways are narrow and a bit smelly - the air quality needs improvement. It was often hot and humid in the hallways.
The thing that redeems this Best Western is location. It's a quick/easy walk to trains/buses and many food options nearby. The area is pretty safe with a lot of foot traffic because of the medical center.
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FP
Flash PLocal Guide
7 Apr 2024
First time staying here. We had business at MD Anderson and this place was very conveniently located just a block away from where we were needing to go the next morning.
Parking is free and a little limited with a handful of disabled spots in the back of the lot. Check-in was a breeze and the clerk was very friendly.
There is a laundry room, indoor pool, and small weight room.
There was an old musty smell in the lobby and also in the room when we made it there.
We stayed on the 4th floor with a nice view to the north. The beds were very comfortable and we slept fine.
When I turned in the TV there was no picture but the sound was coming through just fine. I’m pretty savvy with things and tried rebooting the device to the TV. That did the trick and after about 10 minutes it worked fine again. If my mom was staying by herself she would have had to get maintenance to address the issue.
The door security latch was also just barely hanging in and probably would have been ripped out with little effort. The shower was nice but the water temperature was sensitive and you could easily make it scalding hot.
Free breakfast in the morning was nice and it started at 6:30 which was a little late for us as we had appointments at 7 so we only had time to grab a coffee and muffin.
The breakfast was a typical layout with the staff actually serving the hot items to you.
We would stay here again just for the location and the price was reasonable at $130 total at checkout.
