I called to ask for help with something and the receptionist was so rude. She was passive aggressive in the way she spoke to me, and acted like I was bothering her when I needed her help. It’s unfortunate, because the front desk sets the tone for the rest of the office.
Reply from Paul Mathew, DDS - Implants | Cosmetic | Sedation Dentistry New Hampshire USA business25 Apr 2026
Dear Emma,<br><br>Dr. Paul Mathew here. I sincerely apologize for the experience you had when you called our office. No one should ever feel like a bother when reaching out for help, and I completely understand your frustration.<br><br>You are absolutely right that the front desk sets the tone for the entire patient experience, and we take that seriously. I have addressed your feedback with the team and would welcome the opportunity to personally ensure your next interaction with us is a positive one. Please don't hesitate to call the office and ask to speak with me directly.<br><br>I hope you'll give us another chance to show you the level of care our patients deserve. <br><br>Warm regards, <br>Paul
