What reviewers mention
friendly staff 167
kind staff 32
pool 26
comfortable bed 24
airport shuttle 16
spacious rooms 16
no elevator 8
quiet room 6
dirty sheets 3
no bugs 2
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My flight was delayed by three hours, so I didn’t arrive at the hotel until around 3 AM. After finally getting some rest, I woke up at 10:30, and by 11, housekeeping was already banging on my door while I was just coming out the shower. I told them I had just finshed showering and would be out in ten minutes, but then the room phone started ringing repeatedly.
Since I was still getting dressed, I ignored it but then they started calling my cell phone too.
Frustrated, I rushed to leave the room, only to see that the cleaning crew was still working on several other rooms. So all that pressure to hurry was completely unnecessary.
Later, I realized that in my rush, I left behind my $30 headphones that I had been charging overnight something I’m sure I wouldn’t have forgotten if I hadn’t been rushed out like that
Reply from Red Roof PLUS+ & Suites Houston - IAH Airport SW business
4 Apr 2026
Dear Charles Simmons,<br><br>Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the early housekeeping disturbance and the pressure you felt to vacate your room. We understand how frustrating this must have been, especially after a late arrival due to your flight delay. We're sorry to hear that you may have left a personal item behind after your stay. While our policy states that the hotel is not responsible for personal belongings left in guest rooms, we certainly want to do everything possible to assist you. We encourage you to contact the hotel directly at [281-506-7640/[email protected]] with a detailed description of the item and your stay dates so we can check our records and do our best to locate it. We appreciate your feedback as it helps us improve our services. While each of our hotels operates independently, all share a commitment to delivering a consistent and positive guest experience.<br><br>At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I do hope that you will return to our hotel, or any of our other brand locations in the future.<br><br>Very truly yours,<br>Aireen<br>Red Roof Management<br>RediResponse Specialist
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When we first arrived, the lobby looked very nice and smelled extremely clean, which gave us a great first impression. Check-in was smooth and the front desk staff was polite.
However, when walking to our room there was a strong cigarette/marijuana smell in the hallway, and once inside it felt like someone had previously been smoking there, which was unpleasant since the hotel advertises itself as smoke-free. The room itself was also not in the best condition—the bed sheets had a urine-like smell, the TV did not work, and overall the room felt a bit worn.
I spoke with the front desk and they kindly offered to show us another room. Since we were traveling with two dogs, we had to stay on the pet-friendly side. The second room was definitely nicer and newer, which we appreciated.
Overall, it worked for our one-night stay, but there is room for improvement with room cleanliness and enforcing the smoke-free policy.
Reply from Red Roof PLUS+ & Suites Houston - IAH Airport SW business
4 Apr 2026
Dear Roxette Salas,<br><br>We are sorry to hear your recent experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.<br><br>Sincerely,<br>John<br>Red Roof Management <br>RediResponse Specialist
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I met a guy who was about to get kicked out of his hotel because I didn't want to extend an Grace on a young brother I paid a night for him. He was afraid of being on the street. But what I didn't understand is that why they charge so much for one night and the quality of the hotel is really shoddy. You look more like a motel than a hotel. The regular price is $85 to $100 a night, which is ridiculous
Reply from Red Roof PLUS+ & Suites Houston - IAH Airport SW business
4 Feb 2026
Dear Craig Richardson,<br><br>Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're sorry to hear about the situation you witnessed and your disappointment with your stay. We regret that you were dissatisfied with our price point. We strive to provide fair value and a comfortable experience for all our guests, and we regret falling short of your expectations. We appreciate your feedback, as it helps us identify areas where we need to improve our services and facilities.<br><br>At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.<br><br>Sincerely,<br>Jonaina<br>Red Roof Management<br>RediResponse Specialist,
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