Update: I have updated my rating from 1 star to 3 stars. Ron Carter did have a dent repair technician inspect and attempt to correct the issue. Unfortunately, I was informed that the defect appears to have originated during manufacturing and is not something that can be repaired through paintless dent removal. I now have to pursue a warranty claim with Ram to have it resolved.
While I appreciate that they made an effort to inspect the problem, I do wish the dealership had been more willing to help before I had to leave a negative review. Better communication and taking ownership of the issue from the beginning would have made for a much better customer experience.
Original: I feel that I received a fair deal on the vehicle and a reasonable value for my trade-in. However, my experience after the sale has been disappointing.
After purchasing my brand-new truck, I noticed a wavy section or impression on one of the doors that I had overlooked during delivery. I made several phone calls and left multiple messages trying to get the issue addressed. Unfortunately, I was repeatedly bounced between the sales and service departments with no clear direction or resolution.
At times, it felt like I was getting the runaround, with no one willing to take ownership of what I believed should have been handled as a warranty concern. When you purchase a brand-new vehicle, you expect the dealership to stand behind both the product and the customer after the sale.
I remain hopeful that the warranty process will resolve the issue, but I believe the dealership could have handled the situation much more proactively.
Reply from Ron Carter Chrysler Dodge Jeep Ram in Alvin business4 Aug 2026
I understand your frustration, Tyler, and I'm sorry to hear about your experience after the sale. It's important to us that our customers feel supported, and I apologize for the back-and-forth you've encountered. Please reach out directly via text or call so we can work together to resolve this issue promptly. We appreciate your feedback and hope to make this right for you.
