Breakfast its look stupid a Big NO for that, its like they cant afford Forks, Milk etc.the service horrible i greeted him good morning no response, he look so sour as lemon and while eating my toast another employee came no greetings at all this people i guess they dont want guest, they need to be send to a training how to do hospitality.Our room floor is not even level we thought we had balance problem.No wonder i dont see any guest but us.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Dear Sydel,<br>We sincerely apologize that your breakfast experience and room did not meet expectations. Thank you for sharing this so we can work to improve these aspects. Your opinion is important to us, and we hope you will consider returning in the future so we can change your perception of us.
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Anony Mous1Local Guide
4 Apr 2025
Busted holes in the wall, lint on the bed and NO BREAKFAST. Dont waste your time here. The service is TERRIBLE. Also there was a crack pipe in the couch. I called the police and they will talk to the owner.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Dear Frank,<br>Thank you so much for the feedback. We're sorry to hear about any disappointment in the accommodations, amenities, and service that you received during your time with us. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. Please consider giving us another chance soon.
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Ryan Rush
9 Mar 2025
Look. You get what you pay for. Booked a non-smoking room 2 months ago. Showed up and they only had smoking left. Bathroom door wouldn't close till I fixed it. Fridge door completely broke. Fixtures rusted. Stains on the walls. Half the outlets didn't work. Luckily I always bring a surge protector. But didn't see any bugs so that's a plus. Again you get what you pay for sometimes. Stayed at a similarplace on the southside 6 months ago and had no issues other than renovations which I'm always ok with. At least they were trying to fix things. If we were only staying 1 night then we would have gone somewhere else but we were staying 2 and had a budget. Oh well.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Dear Matt, <br>Providing comfortable and well-maintained accommodations is important to our team, so it is upsetting that this was not your experience. Thank you for shining light on areas that need our attention; we will share your feedback with the respective teams to ensure improvements are made. Please contact us directly with your reservation information or room number so we can gather more details. Hopefully, you'll allow us to welcome you back someday for an experience that is nothing short of five stars.
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Seth ManesLocal Guide
2 Mar 2025
Absolutely horrendous. The whole building is not level. The first room the man put us in was wrong and on the second floor. 2 of the people I am staying with are handicapped. The fridge did not work and the room was at a steep enough incline to notice within 10 seconds of being in that room. The second room he gave us was on the first floor with dead cockroaches inside and what appeared to be blood on the curtains. This building has a very depressing vibe and makes me really regret my entire visit to Houston.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Thank you for your feedback. We sincerely apologize for your disappointing stay. This is not the experience we strive to provide, and your comments will be shared with our team to improve our guest experience. We regret that you did not enjoy your time with us, and we hope you'll consider giving us another chance to provide a better visit.
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Raeshawnda MillerLocal Guide
20 Feb 2025
Room very nasty and the service is terrible. House keeping didn't want to clean might see a bug or 2. This place is a no for me. The 1 star was being too nice.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
We aim to provide an exceptional stay and regret that this was not the case. Please know that we strive to provide a space where guests can relax and unwind after a long day, and we apologize for anything less. Your comments will be shared with the team to ensure that this is not a repeated occurrence, and we hope to welcome you back to an improved experience.
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SplorinLocal Guide
2 Feb 2025
Room wasn't clean and there were empty condom wrappers on the floor. Convenient location but with it being off the highway and the walls being paper-thin you hear and feel every car. Go somewhere else, it's worth the extra $20 a night to not sleep on someone's love-juices
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Dear Adora,<br>While we're glad you appreciated the convenience of our location, it's regrettable that not everything about your stay with us was perfect. Please know that cleanliness is something we take very seriously, and our team is always willing to address any concerns brought to our attention while you're with us. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
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Elizabeth AraizaLocal Guide
15 Jan 2025
Stayed here during the Christmas holiday and the room was very dirty. It could be nice if they bothered to clean. My toilet was dirty and so was every single wall in the room. If they scrubbed the walls and actually hired people that knew how to clean, this hotel could be a decent place to stay, luckily I had a can of Lysol wipes with me and I was able to wipe all surfaces in the room down including the toilet. Unfortunately I'm never staying here again.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2025
Dear Elizabeth,<br>We appreciate you expressing your concerns. The cleanliness of our accommodations is extremely important to us, and we sincerely apologize for letting you down in that area. Your feedback will be shared with our housekeeping team to ensure our high standards of cleanliness are being met. We'd be very grateful for the opportunity to change your perceptions on a future stay.
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Jimmy VeeLocal Guide
23 May 2021
Buyer beware: I tried to be very discreet and polite with 'Jay' at the front desk about this, but he wouldn't budge. With that said, My sheets in the room I rented had burn holes in them. I moved the pillows to flick off a dead gnat. I tried to humble myself with the "you get what you paid for" idea. The shower head face was covered in red rust. I turn on the faucet to see a baby roach scurry off. Washed my hands, toss a napkin in the trash to see two other baby roaches in the plastic lining. Plugged in the blowdryer to see if it worked, it blew out an adult cockroach. I immediately grabbed all my things and got out of there. I asked for some type of break on the price for what I had dealt with but no. I won't be coming back to this place.
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2021
Dear Jimmy,<br>We deeply apologize for any cleanliness issues and lapse of service you experienced during your visit to our property. It is absolutely unacceptable that your room was not immaculate for your arrival, especially knowing the situation we're in, so we will notify our team and pest control provider of all your concerns right away to ensure issues like this never occur again.<br>We appreciate you sharing your thoughts with us and would love to make this up to you on your next trip to Houston.
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Clayton “CJ” PrestonLocal Guide
7 Dec 2020
Foundation of the hotel is shifting. You literally roll down hill in the chair!
The room is had multiple Sheetrock issues and patches and the lamps either don’t work or will require a tetanus shot after use.
The shower would not get warm enough to use and after telling the front desk, they told me to leave it on for 10 minutes and it would get there... it never did.
After asking the front desk for a discount after the horrible experience, they offered to let us borrow another rooms shower but it was too little, too late. We just left and will never return.
Save yourself the hassle and spend $20 more to get into a better place. This place ought to get shut down.
Oh and there was poop on the wall in the bathroom
Reply from Americas Best Value Inn & Suites Houston Downtown business4 Oct 2021
Dear Clayton,<br>Thank you for your feedback. We're sorry to hear that not everything was as you expected. Please know that your experience is not typical of the quality we aim to provide, and we are looking into the matter to ensure we are providing our best experience. We hope that the next time you're in town, you'll give us a chance to improve your perceptions.
