I took my truck to Texan GMC for a diagnostics. It turns out I had a bad wheel bearing and a faulty sensor The service writer that handled my claim was atrocious and highly unskilled at his job And it was evident that money was his driving factor as me as a client My truck was there so long that the battery went dead. And he insisted on charging me almost $500 for a new battery The battery was not having any issues. It was five years old. This is when I asked to talk to management And they sprung into Action showing me they really care and valued me as a client They had explained to me that this is not traditionally how they do business. As they did not pay for the entire amount of my battery, but 1/2 And fixed another issue that they had overlooked previous a year earlier At the end of this day, Texas Buick GMC showed me that they put the client first I will continue to do business But never work again with Victor as my service writer.
Reply from Service Department at Texan GMC Buick business4 May 2026
Thank you, Robert, for sharing your experience. We're glad management could address your concerns and demonstrate our commitment to putting clients first. Your feedback is invaluable, and we appreciate your continued support.
This was my first visit at Texas. I bought my car in for an air bag recall. I had to bring it back two days in a row because you had to order the part. I initially did not understand why service could not identify earlier on day 1 that the part was not in stock, but the service rep stated they have to look at the airbag to obtain the part number.
The manager was great once I came back to pick up my car. He took extra steps to convince me that my steering wheel was indeed on correctly.
Reply from Service Department at Texan GMC Buick business4 May 2026
Thank you, Paulette, for sharing your experience. We appreciate your understanding regarding the part order and are glad to hear that our manager was able to assist you effectively. Your feedback is important to us, and we hope to provide an even better experience on your next visit.
