Dropped our vehicle off a week ago and it still hasn't been serviced, which wouldn't be an issue if we could survive off of one car with two people working and 3 kids who go to school which no busses. I've been told that we are going to get a loaner car but still haven't received one.
Every time we bring our vehicle in, we are told were going to get a loaner and have yet to ever receive one. At this point I don't even think they have loaners.
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Ronnie Evans
7 Mar 2025
I will not take anything there to be service. The service department is terrible specially the service guy Ricardo if he still works there or not I also tried buying a car from there before I bought mine and no one helped me. I was there for 35 minutes, looking at a car in the showroom and no one would help me, that’s why I bought my Cadillac for me another dealer
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Jami MaldonadoLocal Guide
13 Dec 2023
My car was wrecked and was in service here from January to July. When I picked up my car from the wreck my advisor then told me to let him know if any issues would occur and they would take care of it. So I don’t know why it’s an issue now. When I got my car back the airbag and check engine light were on. They never looked under the hood from the wreck. Only did body work. I had to replace the radiator fan a few months back which I feel was from the wreck. While I was at the shop they checked my check engine light and it showed too much airflow. That was months ago. I took it in about a month ago for my gears, they gave it back to me then still with the lights on. I just took it in and now they’re saying the lights are on from the wreck. Advisor Freddy said right away if my car was wrecked because the damage was from the wreck. He then said on the phone they ignored my lights because back then it didn’t “show the air flow and now it was showing the airflow was the problem”. So clearly that is a lie. Same with the airbag lights. I don’t know why a shop/dealership would ignore a check engine light that its ignorant. Freddy later said Tom peacock and Tom peacock nissian were different and he couldn’t work with me when my car was there for 6 months from the wreck. You would think they would fix it with no charge and apologize for the mistakes and inconveniences but no. They don’t know what they are doing here and every time you take it in it’s a difference issue. Why not just check the whole car and take care of all of the issues from the start? Before calling the customer that their car is ready to a overview car inspection again. With ignore check engine and airbag light? lol, I thought that’s what a car shop was suppose to do. I guess not. I keep calling management and they just hang up on me. I don’t see why they are charging me again because the airbag should go under the wreck purchase and same with the broken pipes or from the last months visit. All these issues were very overlooked and ignored. Shame.
Hard to claim your the best luxury dealership in Houston when you miss little mistakes, never have service loans or reservations.
DO NOT PURCHASE OR SERVICE HERE. GO TO BAYWAY OR SEWELL CADILLAC.
