Westside Lexus Service Center

SB

Sylvia Bond

13 Aug 2026

Service is horrible at Lexus. They don't return calls or keep you up to date as to when my car will be ready.

EG

Evan G

27 Jul 2026

Edit: no reply when reaching out to Jacob. It was an empty reply on here to look like they care. They don’t.

Original:
Would have been great if the service advisor told me about the extended coverage for sticky dash on my 2012 is350 years ago when I brought it in for the air bag recall.

Now I’m getting quotes over a thousand to replace.

Dirty business, don’t recommend.

HH

habibur habib Local Guide

25 Jul 2026

I had a very disappointing experience at the Lexus service center today. I have Lexus 2023 es h .I arrived for my scheduled service and waited for 1 hour and 40 minutes without anyone working on my car. After making me wait all that time, the service advisor finally told me that they would not be able to service my vehicle today. I go there 3:30 pm and he 5:15 pm he returned my car keys not serviced

This was a complete waste of my time. If they were unable to service my car, they should have informed me much earlier instead of keeping me waiting for nearly two hours. I expected better customer service and communication from a luxury brand like Lexus.

I understand that unexpected delays can happen, but failing to respect a customer’s time is unacceptable. I left without receiving any service after spending almost two hours at the dealership. I hope Lexus improves its scheduling, communication, and customer service so others don’t have the same frustrating experience.

SK

Senthil Kumar Ramanathan Local Guide

30 Jun 2026

I recently had my second service completed at Westside Lexus, and unfortunately, I did not see any improvement despite the feedback I provided after my first visit.

The service experience feels incomplete because customers have to ask for everything. Even after the service was finished, I had to request the Vehicle Service Report instead of receiving it automatically. Basic communication and transparency should be part of every service visit.

Another disappointing experience was regarding the wheel alignment. I have a few minor scratches on my wheels, and Westside Lexus quoted me $240 for a wheel alignment. Lexus provides one complimentary alignment check within the first 12,000 miles, but I was told it would not be covered under warranty because of these cosmetic scratches.

I am not asking Lexus to repair or replace the scratched wheels under warranty. I simply wanted the wheel alignment performed based on the Lexus complimentary alignment recommendation so my tires wear properly. I don't understand why minor cosmetic scratches should prevent an alignment from being completed under the available coverage.

I also purchased an extended warranty for approximately $2,500 when I bought the vehicle. Based on my experience so far, it doesn't seem to provide much value. At this point, it feels like paying for routine services such as oil changes as needed would have been a better option than paying a significant amount upfront.

Overall, this has been a disappointing ownership and service experience. I will not be returning to Westside Lexus for future service and hope they improve their customer service, communication, and support for their customers.

SJ

Shannon J. Simmons Local Guide

12 Jun 2026

Always a pleasant experience! Service is fast, friendly, and thorough! Would highly recommend! Love My "Jolli" Lexus RX350h :)

GA

Gleaux Aesthetics Local Guide

26 May 2026

Extremely disappointed with the customer service I received from Westside Lexus. After servicing my vehicle, they placed a large “Your First Service Is Free” sticker directly on my windshield. However, when I attempted to have the advertised offer honored, I was met with confusion, denial, and unprofessional behavior.

I first spoke with Hope, who instructed me to contact my service consultant, Jong Lee. When I spoke with Jong Lee, she told me that “those kinds of stickers don’t exist.” After she asked me to send her a photo of the sticker, I immediately did so. Instead of resolving the issue professionally, the call was abruptly disconnected, forcing me to call back and request a manager.

I was then transferred to Theresa, only to later find out that she was not actually the manager. After explaining the entire situation all over again, I was finally transferred to an actual manager, who then informed me that I needed to speak with the service manager instead. At that point, after being transferred around repeatedly and given conflicting information, I was beyond frustrated and ended the call myself.

For a luxury dealership, this level of customer service is unacceptable. The lack of accountability, poor communication, and refusal to honor a promotion they placed on my vehicle reflects very poorly on the dealership. I expected professionalism and customer care from Lexus, and unfortunately, that is not what I experienced.

LT

L T Local Guide

21 May 2026

I've purchased two vehicles from this dealership! I recently purchased a used RX350 for my daughter and the driver side wiper arm was misaligned. I tried to do it myself by taking the 14mm bolt out. Apparently it's known for older models that once you take off the bolt it could be still locked and you would have to use a tool to nudge it off. Long story short I told him the issue what they had to do. My service guy told me it would cost me $260 to have them look at it and if the wiper motor was out $700-$1000!

I told him it's not the motor and they just need to adjust it! He told me sorry it'll will be $260! I declined the diagnostic fee and took it down the road to Lexus specialists repair shop and they did it for free!

West Side Lexus I am no longer getting my car serviced at your dealership! Thank you for treating your loyal customers (2 cars purchased) like this!

LB

Liz B

14 Apr 2026

I brought our car in for service here and when I went to pick it up and they brought our car around, we could hear cranking as the rim hit the floor of the garage as our car was being brought around. No one mentioned it or said anything about it I guess thinking we were complete idiots and would ignore or not notice that the back passenger tire was busted. On top of that, there was a huge Crack across the windshield. And the car had been driven.over 100 miles while getting its 10,000 mile service. On top of that, I have GPS in the car and that had been disabled. When I brought it to the attention of the service manager Jacob, he tried to gaslight me and say I brought it in with the tire lije that. Complete lie. And also said the windshield was cracked. The only thing he'd admit to was driving the car to "test drive it" and that the "GPS had to be disconnected during the 'test drive.' Test drive it more than 100 miles?? And remove my GPS? I then went above him to service Mgr Michael who denied all of it. I do not trust Westside Lexus to touch my car again. The managers are dishonest and there's something strange about managers "test driving" cars there for service over the weekend. The fact that he disabled my GPS to me means that he didnt want it tracked where all the car had been. Theres some shady stuff going on in the Westside Lexus service dept. I'll never buy a car here again unless there's a huge change/overhaul in their service dept.

EV

Elisa Veramolina

18 Mar 2026

They ruined my cars air filter. I said I didn’t want it to be cleaned, so they shoved every peace of dust or leftover trash into the filter. Extremely unprofessional, and I was charged $600 regardless and am being refused a refund or any help at all.

JM

Joydip Mukherji Local Guide

13 Mar 2026

I have been buying and driving Lexus cars and SUVs since 2008 across 3 states, and this is the most disappointing service center by far. I bought my NX350H from them and was offered 5 free services. But starting from the time I took ownership of the vehicle in late 2024, I have been facing only problems.
# After getting the car, drove the next day from Houston to Dallas, and every time the speed went up beyond 50 to 60 mph there was significant wind noise. Called up and was brusquely told by my sales person that this is the famed seat position affecting door sealing problem. Have faced that before but this was much more than that. It was only after I opened the trunk and lifted the base that I found that window and weather sealings of the front window line there. Apparently these had been opened while carrying out glass tinting but not put back.
# Have purchased the tire warranty. Got a flat and drove for a tire repair and was told that they would replace the tire which they did. 15 minutes after I drove out of the shop, there was again a tire pressure warning light. Drove back to the shop. Looks like there was now a nail in the other tire which now needed to be replaced, at no cost to me of course.
# took my car in for the 20,000 mile servicing. Drove out with it after servicing and on reaching home. Open the trunk to take out stuff. Trunk close button was not working anymore. Called up and was told that this is a common problem and I should bring it back.
Uncannily, whenever I take in the new car for service repairs under warranty, something keeps on going wrong after I take it back. Really worried about what is next.