Christian Brothers Automotive North Katy

AC

Adri Cast Local Guide

12 Jun 2026

Not a great experience at this location. I scheduled an appointment online with a promotion for full synthetic oil change for $39.99. When I arrived I was told it was a coupon for $40off. I showed them the screen shot confirming the appointment and promotion. They still refused to honor it and asked how long ago did I see it. I came across the online promotion 2 days ago. The person who i assume was the manager or lead said they only offer that in a mailer and I would have to bring it in. I told them that it was fine, since I was there just go ahead and do the oil change. While I was there i called my fiance to let him know what was going on. In response the guy who seemed to be incharge gave me my key back and said he would rather not do the oil change. Great customer service!! This is definitely one location I will not be doing business with.

Just went on to their own page and first thing on there is the same add I came across. With the link for you to schedule an oil change.

JJ

Javier Johnson

11 Jun 2026

What started as a simple visit to have a loose brake cable addressed turned into one of the most frustrating customer service experiences I've had.

After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school.

We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week.

My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for.

In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

MB

madison brock

11 Jun 2026

I would not recommend this location. I’ve had my car serviced at other locations with no issues. I went due to a hanging brake cable to the visible eye (my pressing concern due the fact I work from home and own my own private practice so I hardly drive).

It was a cable I noticed on my way to Home Depot to get paint to paint a room in our house in between sessions with clients..I noticed it because the cable was rubbing the front wheel and creating vibration under the floor of the driver seat.
When I took it up there the interaction started off okay. The gentlemen let me know that the cable was in fact loose 🤯 due to broken clips (potentially, but he wasn’t sure. Is what was said at this point in the convo). He also pointed out that the wheel hub assembly needed replacement on the passengers side. Cool.

My follow up question to him was, “well if that repair needs to be done, can you also check out the check engine light o2 sensor and give me a full estimate of cost?”

His response was well the biggest concern is the wheel hub because that can fall off at any moment…

I understand that part. But he clearly lacked active listening skills because I verbalized that I would like the full repairs to be done at the same time. It’s not your place to tell me what to service first.. as I would prefer the connivence of not having to make multiple trips back up here as I let him know I have two babies that have to be picked up and I was also in between therapy sessions with clients. Actively listening would tell you my concern is time and convenience.. not money.

For whatever reason he kept jumping to financing not even knowing our situation. Not sure where the assumption even started that we would need it before numbers of cost of repairs were even provided. Not sure if it’s because I was in athletics wear as.. like I said we were orginally on our way to Home Depot.

He proceeded to have us go through finance applications that I knew would be denied as any self employed or 1099 worker knows will happen due to streams of income varying😬

So again I asked what the cost of all the repairs would be and returned back to the hanging brake cable. It’s I’m typing it. It’s making me even warm. I’m tripping the financing thing. Why would you go to financing before telling me what the total cost were? Let me decide if it was something I could pay for out-of-pocket or needed to finance.
He proceeded to again tell me the wheel hub needed to be done first and would be $900. I responded okay, can you tell me the cost of the other parts? At this point I could tell he was fustrated as he kept repeating that if I didn’t get it replaced it would fall off. I again reiterated that I understand his perspective but I don’t think you understand mine, I just want to know the TOTAL as any person would.
He then responded with “you called and asked about the brake we did the free complimentary inspection and I noticed the wheel. That’s the most pressing repair anything else would need to be inspected which would be $129”.

My response was I understand, I’m just asking the overall total cost at this point I’m fustrated as I’ve explained it in almost every way possible. He again was like the car wheel could fall off

Just tell me what the price of the service and repairs are so I can make an informed decision. He kept bringing up what was most cost effective. I kept responding money isn’t an issue. Monday would work better for me. If he used actively listening would know I have small children so my concern is getting this repair done before it’s time to pick up my kids and whether or not it was likely that the wheel in its condition would have any issues going 3 minutes up the road and back to the daycare
My husband I ended up just leaving since he could not give us an answer and seemed hyper fixated on what we could pay for today.
He lost a sale.. mind you my family owns everything where I’m from this would’ve been an easy sale. But what felt like an internalized bias ruined his potential for business. We will stick to the other location.

MP

Melody Palmer

9 Jun 2026

I have been a customer of CBA for over 6 years and have always preferentially picked them for all things regarding my car. I moved to the area and continued that same philosophy with this location and was extremely disapppointed with the service I received.

The service employee that handled my car was an extremely high-pressure salesman, utilized fearmongering tactics (probably because I’m a woman, since when my husband called he did not do this to him), was difficult to try to speak to because he wouldn’t let me talk, and overall gave me confusing information that conflicted with his own statements. The prices were extreme, which I say after comparing it to another local mechanic in Katy as well as going back to my Bryan/College Starion CBA and showing them the invoice as well.

I will never return to this location and I am shocked at the poor customer service.